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Senior UX Researcher

1 month ago

Ottawa, Ontario, Canada Chainalysis Inc. Full time
Our UX Research team plays a major role within a diverse, fun, and geographically distributed design team. We have an oversize impact given our team size by driving select research studies and playing a critical role in multiple initiatives related to UXR, customer feedback, and experience measurement.

As a Senior UX Researcher, you'll have the ability to significantly impact our experience and product strategy by leveraging your qualitative skills and innate understanding of what "good" research looks like. An ideal candidate for this role enjoys digging in deep to complex spaces and successfully balances rigor with a scrappy, entrepreneurial mindset.

In this role, you'll:

- Lead (start to finish) prioritized research efforts across a flagship product
- Guide teams on best practices when conducting their own research
- Refine and mature the UX Research function through refined processes/tooling
- Play a key role in revamping how we connect with customers and document research

We're looking for candidates who have:

- A track record of leading UX Research using a variety of methods (including qualitative interviews, surveys, field research, and usability testing) to drive experience/product strategy
- Devotion to excellence along every step of the research process alongside the ability to communicate trade-offs when faced with constraints
- An inherent interest in shaping emerging UX Research processes and resources
- The ability to work in environments where thorough documentation and over-communication are critical – especially when collaborating with remote colleagues in different time zones
- Passion for asking the right questions and ability to explore all available resources to formulate solutions to complex problems
- An entrepreneurial mindset and exceptionally proactive about guiding strategic thinking in a greenfield, innovative product space
- Experience broadly socializing UX Research findings, best practices, and a user-centric approach throughout an organization
- Demonstrable portfolio or reports of past work that showcase excellent storytelling skills and a breakdown of your research planning, process, and decisions

Nice to have experience:

- UX Research experience within a complex domain space (such as Enterprise SAAS, FinTech, or cryptocurrency)
- Interest in blockchain technology
- Startup environment experience
- Experience with research repositories (e.g., Dovetail) and/or developing customer panels
- Some experience with mixed-methods UX Research and formal quantitative usability testing (e.g., time on task)
- Previous research studies focused on AI solutions and/or user onboarding
- Master's degree or PhD in a related field

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That's where Chainalysis comes in. We provide complete knowledge of what's happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we're ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women's Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can't wait to meet you.

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