Analyst, Customer Care Workforce Planning
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Key Responsibilities
• Develop and maintain connection models for staffing decisions
• Produce actionable insights from complex data for leadership
• Oversee daily planning including reports and dashboards
• Leverage AI tools to enhance analysis and recommendations
• Identify and implement operational improvements
Requirements:
• 2+ years of experience in analytics or related roles
• Strong proficiency in SQL and Python
• Sharp analytical mindset complemented by business knowledge
• Proven communicator with ability to build stakeholder trust
• Bachelor’s degree in Business, Engineering, or related field Bring your analytical skills to Lyft's Customer Care team and shape operational excellence.
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