Spa Front Desk

3 weeks ago

Burlington, Canada Hand & Stone Massage and Facial Spa Canada Full time

Benefits

- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources

We are seeking a mature, reliable, and experienced sales professional to join our front desk team. This role is ideal for someone who takes pride in delivering exceptional client experiences, thrives in a fast-paced, multitasking environment, has a natural sales ability and understands the importance of follow-through and accountability. Our service providers depend on a strong, competent front desk team; you keep the spa running smoothly so diligence in your role is required.

This is not an entry-level role. Previous experience in sales, customer service, or reception (preferably in a wellness, spa, or fitness setting) is required.

About the Role

As the first and last point of contact for clients, you will be responsible for both creating a welcoming atmosphere and driving business success through membership sales, service upgrades, and operational excellence. This position demands emotional intelligence, precision, and a strong sense of responsibility.

What You’ll Do

- Greet and check in clients warmly and professionally
- Confidently sell memberships, upgrades, gift cards, and retail products
- Handle phone calls, bookings, and schedule adjustments with efficiency and accuracy using zenoti booking software
- De-escalate concerns, confidently uphold policies, and handle emotional clients with empathy and professionalism
- Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
- Multi-task under pressure while maintaining a positive demeanor
- Follow up with clients to encourage repeat visits and promote current offers
- Work closely with the spa team to ensure smooth and efficient daily operations
- Take ownership of any service or operational gaps and resolve them proactively

Who You Are

- A proven salesperson, comfortable talking about products and services and closing sales
- Mature, reliable, and self-directed — you do what needs to be done without being asked
- Calm and professional under pressure; you thrive when things get busy
- Highly organized with impeccable attention to detail
- Tech-savvy, able to quickly learn scheduling software and systems
- Strong verbal and written communicator
- Warm, approachable, and team-oriented
- Flexible and available to work evenings, weekends, and holidays as needed

Qualifications

- Minimum 2 years of experience in a sales, customer service, or front desk role
- Experience in spa, salon, fitness, or hospitality preferred
- Proven track record of meeting or exceeding sales goals

What We Offer

- Hourly wage + commissions on memberships and product sales
- Staff discounts on services and retail products
- Flexible scheduling of Full-time hours
- Health benefits for full-time employees
- A clean, professional, and supportive work environment
- Ongoing training and growth opportunities
- Opportunity for advancement into a Team Lead/Assistant Management role

Apply Now

If you are a high-performing, service-driven professional who wants to be part of a thriving spa environment, we want to hear from you. Please submit your resume and a short cover note explaining why you/'re a fit for this position.

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