Sales Routing Specialist

Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better?

Mister Safety Shoes’ mission is making workdays better. We are a proudly Canadian retail company specializing in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers.

Purpose

The Sales Routing Specialist plays a crucial role in fostering strong customer relationships by providing superior customer service to our corporate clients while scheduling mobile site visits. The role primarily involves scheduling the mobile fleet in an efficient way that meets customer needs and expectations.

Key Responsibilities

1. Customer Service

2. Logistical Planning and Tracking

3. Communication Coordination

Duties and responsibilities may include but are not limited to:

Customer Service

- Build long‑lasting relationships with customers by communicating directly with them and identifying and scheduling mobile service opportunities. Inform and coordinate mobile service calls with our mobile fleet, customer success and new business development sales teams

- Respond to customer inquiries pertaining to requests for scheduled and non‑scheduled mobile service visits.

- Ensure customer concerns are addressed effectively, promptly, and with the utmost consideration.

Logistical Planning and Tracking

- Collaborate with customers in a timely manner to ensure that the mobile site visit is scheduled at least 60 days in advance.

- Ensure that our customers have received confirmation of their scheduled visits in advance; and send them any relevant marketing collateral.

- Respond and collaborate with Mobile fleet, Customer Success and Business Development teams in instances where scheduling adjustments may be required.

- Ensure data is entered into Salesforce and scheduling programs accurately in a timely fashion. Maintain accurate contact information and records in Salesforce and Jobber.

Communication Coordination

- Collect, coordinate, and maintain detailed documentation related to scheduled visits, customer plant shutdowns, annual vacation scheduling; communicate this information to Customer Success and Business Development teams.

This job description is intended to provide a general overview of the responsibilities and qualifications for this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned as needed to support business objectives.

Qualifications

- Post‑secondary education or 2–3 years of route scheduling experience.

- Proficiency in MS Office 365, especially Excel.

- Strong technical skills: experience with Salesforce and scheduling software (e.g., Jobber) are an asset.

- Excellent verbal and written communication skills for clear coordination with customers and internal teams.

- Ability to identify and resolve scheduling conflicts and customer concerns effectively.

- Strong organizational skills with the ability to manage multiple tasks, prioritize, and ensure smooth execution of mobile visits.

- Flexible and adaptable to urgent requests and evolving client needs while maintaining high service standards.

- Collaborative team player who works well across departments to coordinate resources.

- Committed to delivering exceptional customer service and exceeding client expectations.

- Self‑motivated, persistent, and service‑focused in supporting the customer experience and sales process.

What do we offer

- Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions.

- Comprehensive Benefits: We offer benefits after 90 days of employment with us, this includes access to Health Benefits and Employee Assistance Program.

Is this the career step you've been seeking?

Tell us why you are awesome by submitting your resume, and let's chat about it

Mister Safety Shoes has been named a Great Place to Work® for 4 years in a row. We are proud to be a 2024 Best Workplaces™ in Canada, a 2024 Best Workplaces™ in Retail & Hospitality and ranked #86 in Best Workplaces™ in Canada for companies with under 1000 people.

As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process.

We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.

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