IT Support Technician

Select how often (in days) to receive an alert: Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local. Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000 diverse employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing facilities. Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by bringing sustainable value to our employees, customers, consumers, and communities. Advancing a high-performing, collaborative and inclusive culture is at the core of our vision to be the World’s Greatest Bottler, Built by the Best People, and we’re looking for exceptional talent to help get us there. For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
- Work Location – 1515 46e Avenue, Lachine, QC H8T 2N8
- Shift/Hours or Hybrid Environment – On-site, 5 days/week, Monday to Friday
- Initial Posting Close Date – September 11, 2026 About This Opportunity We are recruiting for an IT Support Technician to join our Information Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola Bottling facility, while also providing remote support to other Coke Canada locations. The IT Support Technician is responsible for resolving manufacturing-related IT/OT issues and improving operational performance by providing supporting hardware, software, controls, networks, cybersecurity, and machine connectivity. Responsibilities
- Lead and assist OT network systems and IT operations at the production facility, ensuring timely resolution of technical issues and continuous improvement of operational performance.
- Maintain regular communication—both written and in-person—with department heads, end users, and leadership to keep stakeholders informed of key OT network activities and support needs.
- Provide on-site support for all IT hardware and software-related issues. Image, configure, and deploy PCs and other IT hardware.
- Serve as the primary point of escalation for IT issues at the manufacturing facility.
- Provide remote support and escalation coverage for other Coke Canada sites as needed.
- Ensure the health, stability, and functionality of OT network systems, including secure vendor remote access.
- Support the management of the OT network system lifecycle, ensuring compliance with cybersecurity and operational standards.
- Act as a liaison between IT and Production facility by gathering site-specific requirements.
- Assist with audits and compliance efforts related to OT systems, ensuring alignment with relevant cybersecurity and operational standards.
- Coordinate and document IT/OT network-related training specifically for the manufacturing facility.
- Create and maintain documentation for OT network systems, ensuring an organized and up-to-date library of technical resources.
- Provide off-hours and on-call IT support as needed, including evenings, weekends, and holidays. Qualifications
- College diploma in Information technology, Computer Science, or a related technical discipline, or a Bachelor’s Degree in these fields (preferred), is required.
- A minimum of 5 years of IT work experience is required, including at least 3 years of experience in OT network systems support and integration
- Experience managing or administering manufacturing process controls networks, OT/IT infrastructure within manufacturing operations.
- Advanced understanding of network infrastructure, computer hardware, and enterprise architecture, with the ability to support complex IT/OT environment.
- Fundamental knowledge of cybersecurity, O365, Azure, Intune, MDM.
- Ability to generalize manufacturing technology and solutions and effectively communicate complex solutions to leadership.
- Experience working with third-party vendors and system integrators, including specifying hardware and software for controls and managing related projects.
- Knowledge of a variety of enterprise-grade network components including servers, managed switches, wireless LAN controllers, firewalls, PCs and peripherals.
- Strong written and verbal communication skills, in French and English.
- Willingness to travel to other sites as needed, with a maximum travel requirement of 20%. Why work with us?
- Join a local, family-owned business that’s part of a globally recognized brand, where you can develop your capabilities, competencies, and career.
- Coke Canada has a culture of learning, and

we offer
several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
- We are committed to offering a comprehensive benefits package designed to h