Chief of Staff

Posted Monday, December 22, 2025 at 9:00 AM

Chief of Staff

Basecamp Property Management Ltd.

Must live or be willing to relocate to Calgary or Canmore, AB

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

- Quarterly profit share program

- Be part of the fastest growing hospitality brand in Canada.

- Group health benefits plan (Dental, Vision, Paramedical, and more)

- Generous staff discounts at all our properties

- Family and friends discount at Basecamp properties

- Company paid staff events.

- We offer competitive wages based on experience.

- There is room for advancement in our growing company.

- We have a friendly atmosphere.

- We believe in working hard and having fun

Position Overview

The Chief of Staff is a strategic, analytical, and execution-focused partner to the CEO of a growing hotel and spa platform. This role plays a critical part in driving value creation by aligning strategy, operations, and brand excellence across a growing portfolio of properties. The Chief of Staff acts as an extension of the CEO, ensuring disciplined execution of initiatives tied to growth, margin expansion, and guest experience.

Salary: based on experience

Locations: Must live or be willing to relocate to Calgary or Canmore, AB

Key Responsibilities

Value Creation & Strategic Execution

- Partner with the CEO to drive investor value-creation initiatives, including revenue growth, cost optimization, operational excellence, and EBITDA expansion

- Translate board and investor priorities into clear, measurable initiatives across properties and corporate teams

- Track performance against strategic plans, KPIs, and investment theses; prepare updates for CEO and board

Investor & Board Support

- Lead the preparation of board materials, investor reporting, and performance dashboards

- Coordinate board meetings, operating reviews, and strategic planning sessions

- Serve as a key liaison between the CEO, private equity sponsors, and executive leadership

Portfolio & Property Operations

- Work closely with Operations and Asset Management to improve performance across hotels and spas

- Support new hotel and spa openings, acquisitions, and brand repositioning

- Identify and scale best practices in systems and processes that focus on: service delivery, spa utilization, pricing, labor management, and guest satisfaction

Cross-Functional Leadership

- Drive alignment across Operations, Finance, Revenue Management, Sales, Marketing, HR, Development, and Technology

- Lead high-priority, cross-functional initiatives such as system implementations, pricing strategies, or organizational redesign

- Remove barriers to execution and ensure accountability across teams

Executive Operations & CEO Enablement

- Manage the CEO’s operating cadence, including executive meetings, quarterly reviews, and leadership offsites

- Act as a thought partner and sounding board to the CEO on strategic and organizational issues

- Represent the CEO in meetings as appropriate

Culture, Talent & Scale

- Support leadership development and succession planning across corporate and property leadership

- Help scale organizational structure, governance, and processes to support rapid growth

- Reinforce a culture of accountability, service excellence, and performance discipline

Requirements

Required

- MBA or advanced degree required

- 12–15+ years of experience in strategy, operations, consulting, finance, or senior leadership roles

- Experience working in or with investor/private equity–backed companies

- Strong understanding of multi-property hospitality operations, preferably hotels and/or spas

- Advanced financial acumen and comfort with KPI-driven performance management

- Exceptional communication skills and executive presence

Preferred

- Hospitality, leisure, wellness, or luxury consumer brand experience

- Prior Chief of Staff, CEO, corporate strategy, or operating partner–style experience

- Experience supporting M&A integration, portfolio expansion, or turnaround initiatives

- Results-oriented with strong execution discipline

- High emotional intelligence, discretion, and judgment

- Ability to influence without authority across corporate and field teams

- Strong problem-solving, prioritization, and change-management skills

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.

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