IT Systems Administrator

CANADA SOCCER

JOB DESCRIPTION
Position: IT Systems Administrator Reports to: Chief Operating Officer / CFO Department: IT

Location:
Toronto, ON or Ottawa, ON OVERVIEW (Français à suivre ci-dessous) Canada Soccer is seeking an intermediate-level IT Systems Administrator to join our team. This role will provide exceptional desktop and systems support to internal stakeholders and will play a key role in improving our IT processes, strengthening security, and enhancing the experiences of our athletes and fans. The successful candidate will be comfortable working in an event-driven environment, including supporting soccer matches, national competitions and other event activities. Candidates must be available to work flexible hours, including some evenings and weekends. This role will need to provide remote and onsite user support.

KEY RESPONSIBILITIES
Technical Support
- Serve as first point of contact and respond to all desktop IT support tickets (e.g., Microsoft 365, network issues, system access, software installation).
- Provide remote and on‑site support for staff, game-day systems, and critical event technology.
- Ensure on‑site hardware and systems operate optimally and respond promptly to unplanned outages.
- Maintain Canada Soccer’s cybersecurity posture and ensure compliance with all information security and privacy policies.
- Stay current with new technologies and industry developments and recommend relevant improvements. Asset and inventory management
- Maintain accurate system and network documentation.
- Track and manage IT assets (hardware, software licenses, and configurations).
- Support lifecycle management for devices and systems (deployment, updates, decommissioning). Vendor and Operational support
- Support in the implementation of IT roadmaps and key initiatives.
- Act as top‑level system administrator and support for enterprise applications.
- Ensure information and system access controls are maintained and enforced.
- Identify and recommend improvements to information security, privacy, and IT operations.
- Manage relationships with key stakeholders in business operations, National Teams, Competitions and other operating units.
- Coordinate with external vendors and service providers as required.
- Ensure IT and Information Security policies are consistently applied and enforced.
- Assist with onboarding through technology setup including account creation, orientation support, and device provisioning. Teamwork and professionalism
- Serve as a welcoming, supportive source of help for colleagues at all levels.
- Work collaboratively in a cross‑functional, event‑driven environment.
- Communicate clearly and professionally with technical and non‑technical stakeholders.
- Participate in other related projects and tasks as assigned. QUALIFICATIONS Education & Experience
- Possess a college diploma or equivalent.
- 3 to 5 years of experience providing desktop and network support in a Microsoft 365 environment. Skills & Competencies
- Self‑starter who can work with minimal supervision.
- Empathetic, customer‑focused approach with proven customer service skills.
- Strong time management and organizational skills, with the ability to manage multiple priorities.
- Ability to work both independently and collaboratively within cross‑functional teams.
- Ability to learn new concepts quickly and share knowledge effectively with others.
- Exceptional written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced, event‑driven environment.
- Bilingual (English/French) preferred; additional languages considered an asset. Required Technical Skills and Experience
- Desktop and systems support in modern Microsoft and networking environments; some systems include:
- Windows 11 and Windows Server
- Microsoft 365 / Office 365 (including Security & Compliance)
- Active Directory / Azure AD / Entra, Exchange, Intune
- Virtualization platforms (VMware or Hyper‑V)
- Core networking (TCP/IP, DNS, etc.) and hardware support (desktop, server, network)
- Scripting (e.g., PowerShell, Bash)
- Endpoint, systems, and network security Nice-to-Have
- Experience with additional tools and platforms; some systems include:
- Unifi networking
- Power BI
- Business Central
- Pantheon
- Large venue or sports & entertainment technologies Work Environment
- On occasion, work staggered hours, evenings, and weekends
- Periodic travel within Canada and, possibly internationally to attend meetings, competitions, and conferences. Job Details This full-time, permanent role has an annual salary range of $75,000
- $90,000, with a comprehensive benefits package. The final compensation will be determined based on the successful candidate's experience and qualifications. This is a new position and offers flexibility to work fully on‑site or in a hybrid arrangement from either our Toronto or Ottawa office. WHY JOIN CANADA SOCCER? As the governin