Investment Operations Manager

Position Overview

We are seeking a talented individual to join our Global Investments team at Mercer. This role will be based in Toronto and is a hybrid position requiring at least three days a week in the office.

Reporting to the Head of Fund Services, the Investment Operations Manager will oversee delivery of support and services to internal and external pooled fund clients, managing daily tasks for all funds including transaction processing, reconciliation, portfolio accounting, NAV validation and reporting. The role also manages vendor relationships and external service provider oversight.

Key Responsibilities

Fund Oversight / Product Support

- Assist in the support of new fund product initiatives such as new fund and series launches; and fund reorganizations including mergers and wind ups.
- Assist in the implementation and perform routine review of oversight procedures to ensure the net asset values of the pooled funds are accurate.
- Assist in the implementation of fund-related policies/charters through working closely with service providers.
- Assist in review of offering memorandum updates with a focus on tax and expense related disclosure.
- Review quarterly board reporting material including service providers' reports.
- Oversee pricing processes that support portfolio valuations.

Tax / Fund Reporting

- Oversee the completion of all distribution calculations for pooled funds and final trust returns prepared by service providers, in accordance with regulatory requirements.
- Manage HST process including review of annual blended rate calculation; review of HST calculations and final HST returns prepared by service providers.
- Manage withholding tax reclaims process for the pooled funds with service providers.
- Work collaboratively with service providers during the production of the fund financial statements.
- Manage the annual fund audits with external auditors.
- Assist in regulatory surveys including the annual investment fund survey and risk assessment questionnaire.

Expenses

- Review quarterly expense related reports including operating expense accruals and management fee rebates prepared by service providers.
- Oversee the expense payment process as well as revenue billing and collection.
- Prepare management reporting and analysis as required.

Pooled Fund Client Services

- Oversee the acceptance of initial client subscriptions including the review of subscription documents and client tax forms.
- Oversee the receipt of subscriptions, payment of redemptions, posting and reconciliation of unitholder flows and all other cash transactions (regulatory fee/transaction fee calculations, as applicable).
- Oversee the preparation and delivery of investor statements completed by service providers.
- Oversee the external audit confirmation process for all clients.

Required Qualifications

- University/College Degree/Diploma in a relatable discipline.
- CPA, CA Designation, Big 4 Firm Experience considered an asset.
- 6+ years of financial services/investment industry experience.
- Highly organized with a high attention to detail, with an ability to balance multiple projects in a challenging environment.
- Strong communicator able to deal adeptly with internal and external stakeholders, financial institutions, auditors and tax authorities.
- Experience with tax filings and accounting policies and procedures is essential.

Preferred Qualifications

- Excellent verbal and written communication skills.
- Proven relationship management experience.
- Detail oriented and highly organized.
- Ability to work in a fast-paced and dynamic environment.
- Experience using MS Office applications.
- Analytical and able to investigate and solve problems independently.
- Strives to improve processes and find more efficient ways to serve clients.

Benefits

- Professional development opportunities, interesting work and supportive leaders.
- Vibrant and inclusive culture with talented colleagues.
- Career opportunities and benefits to enhance well-being.

Equal Opportunity Statement

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

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