Lead Supervisor I

3 days ago

Laval administrative region, Canada Tapestry, Inc. Full time

Lead Supervisor – Coach

Lead Supervisor plays a critical role in ensuring the store meets its sales, operational, and service goals. The individual demonstrates exemplary performance behaviors and represents Coach at its highest standards.

Responsibilities

- Sales:

- Understand organizational objectives and collaborate with the Store Manager(s) and Assistant Store Manager(s) to align decisions with company priorities.

- Endorse, model, and develop the team to deliver Coach’s selling and service expectations.

- Implement sales strategies, initiatives, and growth across all categories.

- Leverage team selling and product knowledge to achieve strong metrics and floor performance.

- Maximize clienteling strategy, monitor progress, and build credibility with customers.

- Act as a brand ambassador in the local market through events and community initiatives.

- Operations:

- Manage daily operational tasks according to Coach standards, adjusting based on business needs.

- Maintain store interior and exterior upkeep in partnership with corporate.

- Utilize all retail systems and reporting tools to inform decisions.

- Ensure all tasks are completed without compromising service quality.

- Competencies:

- Drive for Results – consistently exceed goals, maintain bottom-line focus, and inspire others for results.

- Customer Focus – anticipate and fulfill customer expectations, building trust and positive relationships.

- Creativity – generate innovative ideas and connect seemingly unrelated concepts.

- Interpersonal Savvy – build rapport across all levels and resolve high-tension situations with diplomacy.

- Learning on the Fly – quickly adapt to new challenges, experiment, and develop solutions.

- Dealing with Ambiguity – remain calm under uncertainty, make informed decisions with incomplete information.

- Strategic Agility – anticipate trends, craft future-focused strategies, and articulate convincing visions.

- Building Effective Teams – create morale, share wins, and foster open dialogue.

- Managerial Courage – provide timely, actionable feedback and address people issues directly.

Qualifications

- 1–3 years of retail experience (cashier, stock, sales) preferably in a luxury environment.

- High school diploma or equivalent; college degree preferred.

- Knowledge of cash register systems, basic computer skills, and mobile POS (iPad, laptop).

- Physical ability to manage the sales floor, lift up to 50 pounds, and perform frequent bending and kneeling.

- Flexible scheduling, including nights, weekends, holidays, and peak retail dates.

Equal Employment Opportunity Statement

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. Applicants may contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com for accommodations.

Work Setup

Job Segment: Brand Ambassador, Outside Sales, Marketing, Sales

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