Warranty System Administrator

1 week ago

Sherbrooke, Quebec, Canada BRP Full time

The role of the warranty system administrator is to deliver advanced warranty solutions, support operations, and ensure seamless warranty system management. We are looking for an experienced system administrator with expertise in Salesforce and SAP warranty systems to manage system configurations, develop warranty campaigns, and provide support for warranty operations and administration.   YOU'LL HAVE THE OPPORTUNITY TO:   Warranty system configuration and management:   Set up and maintain warranty rules, policies, and configurations within Salesforce and SAP warranty systems. Develop and modify warranty campaigns, ensuring they meet BRP's policies and align with business goals. Collaborate with IT to ensure seamless integration and functionality of warranty systems across different platforms. Subject matter expertise and business partner support:   Serve as an SME for warranty systems and warranty data, providing guidance and support to business partners on system functionalities, configurations, and best practices. Offer operational support to warranty operations teams, assisting with complex troubleshooting and usage questions. Act as a point of contact for global deployment projects, providing expertise during the explore, build, data transfer, and deployment phases in new regions. Warranty system deployment and expansion:   Collaborate with cross-functional teams to assess warranty system requirements for regional expansions and new market deployments. Support the explore, build, and testing phases of deployments, coordinating data transfer and system readiness. Provide training and ongoing support for regional teams on the use of warranty systems post-deployment. System testing and issue resolution:   Partner with IT and warranty operations teams to identify and resolve system glitches, ensuring minimal downtime and optimal performance. Participate in system testing for bug fixes, product enhancements, and system updates, thoroughly documenting issues and validating solutions. Monitor system performance and recommend improvements to enhance usability, efficiency, and accuracy. Data analysis and reporting:   Develop and maintain robust reporting tools to support warranty operations, providing insights into claim trends, system usage, and policy compliance. Perform ad hoc analyses on warranty data as requested by management or business partners. Provide warranty data analytics for key stakeholders, summarizing findings to inform strategic decisions. Support for warranty audits:   Assist in warranty audits by retrieving relevant system data, generating reports, and supporting audit procedures as required. Work with warranty auditors to identify compliance issues and contribute to process improvement initiatives based on audit findings. Ensure the accuracy and completeness of warranty records and system configurations to support transparent and effective audit processes. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:    A bachelor's degree in information technology, business, or a related field preferred. 3+ years of experience in warranty system administration or support, with knowledge of Salesforce and SAP warranty modules. Prior experience supporting warranty systems in the automotive, powersports, or manufacturing industry is highly desirable. In-depth knowledge of Salesforce and SAP warranty systems, including setup, configuration, and reporting capabilities. Strong analytical skills with the ability to identify, create, and maintain detailed reports and dashboards. Excellent troubleshooting and problem-solving skills, with an eye for identifying system issues and working collaboratively to resolve them. Experience with IT processes, including identification, reporting, testing and deployment of solutions and system upgrades. Familiarity with data transfer processes. Excellent communication skills to work effectively with business partners, IT teams, and external vendors. May occasionally require travel to support on-site warranty system deployments or training sessions. ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.  AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN. Let's start with a strong foundation - You want it, we have it: Annual bonus based on the company's financial results Generous paid time away Pension plan Collective saving opportunities Industry leading healthcare fully paid by BRP What about some feel good perks: Flexible work schedule A summer schedule that varies by department and location Holiday season shutdown Educational resources Discount on BRP products WELCOME TO BRP We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.  #LI-Hybrid #LI-GB1

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