Banking Operations Transformation Lead
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Key Responsibilities
- Sequence near-term improvements alongside longer-term operational changes
- Validate requirements, process changes, controls, and business impacts
- Maintain resource plans, cost forecasts, and delivery commitments
- Track service, productivity, capacity, and cost-to-serve improvements
- Provide practical guidance to program managers and workstream leads
Requirements:
- 10+ years delivering operations transformation or business change
- Experience with demand, capacity, exceptions, controls, and service levels
- Ability to build roadmaps with scope and acceptance criteria
- Experience validating benefits baselines with Finance and Analytics
- PMP, PgMP, Lean Six Sigma, or change certification is an asset Bring banking transformation expertise, benefits discipline, and process improvement judgment to Commercial and Business Banking delivery.
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