Program Sales Leader Saint John

4 weeks ago

St John's, Newfoundland and Labrador, Canada Tbwa ChiatDay Inc Full time
Program Sales Leader

A strategic leader is required to drive software agreement renewals and foster strong customer relationships. The Program Sales Leader will lead a team of Renewals Managers, aligning their efforts with organizational goals and optimizing renewal rates.

Key Responsibilities:
  • Lead and support a high-performing team of Renewals Managers to achieve and exceed renewal and retention targets.
  • Develop data-driven renewal strategies that drive customer retention, boost renewal rates, and strengthen customer satisfaction.
  • Collaborate with cross-functional teams to integrate renewal initiatives into broader business strategies.
  • Analyze renewal metrics to identify trends, assess risks, and develop actionable insights for performance improvement.
  • Provide executive-level reporting on renewal performance, presenting clear, data-driven insights and strategic recommendations to senior leadership.
Requirements:
  • 2–4 years of experience in program management, business operations, or a similar role, with a strong focus on customer retention and team leadership.
  • A mandatory understanding of how to interpret data to formulate strategy.
  • Proven ability to drive results in a sales or renewals environment, with an understanding of what it takes to achieve and exceed targets.
  • Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience).
Preferred Skills and Experience:
  • Experience in a renewals, customer success, or sales-focused role within a SaaS or software company.
  • Familiarity with customer success best practices and strategies for driving customer loyalty.
  • Proficiency in Salesforce or other CRM platforms, with the ability to utilize these tools for performance tracking and strategy development.
  • Strong analytical mindset with experience in using data to inform decisions and drive continuous improvement.

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