Associate Director, CRM Platforms

Associate Director, CRM Platforms & Data Governance Job Category : BI & Research Services Requisition Number : ASSOC001247
- Posted : July 24, 2026
- Full-Time Locations Showing 1 location Toronto, ON M5G2L3, CAN Description

About Us
SickKids Foundation, with over 50 years of philanthropic impact is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising partner to The Hospital for Sick Children (SickKids), we are aligned in supporting Precision Child Health (PCH), the future of tailoring medicine to each child's unique traits so SickKids can diagnose faster, treat smarter, and predict better. We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering a superior donor experience, investing in our people and culture, driving innovative and sustainable fundraising, and disrupting the market through data and technology. SickKids Foundation is committed to an inclusive culture by embedding equity, diversity and inclusion in our policies, practices, and behaviours. We aim to build awareness and skills in this area, both internally and with our partners. Our commitment extends to creating a safe, positive work environment. For details on our Equity, Diversity & Inclusion commitment, please click here. We’re committed to attracting and retaining passionate individuals to help create a healthier future. That’s why SickKids Foundation is looking for a new Associate Director, CRM Platforms & Data Governance. Description of the Position The AD, CRM Platforms & Data Governance is accountable for the Foundation’s CRM and fundraising platform ecosystem, ensuring it operates as a reliable, secure, scalable, and well-governed enterprise product. This role leads CRM modernization, platform performance, donor and gift data governance, fundraising and payment capabilities, and the use of automation and AI to improve donor experience, operational efficiency, and business outcomes. As a hands-on technical leader, the Associate Director translates enterprise priorities into roadmaps, disciplined delivery, measurable outcomes, and continuous improvement. Working across IMT, Fundraising Operations, Finance, Digital, Marketing Technology, Cybersecurity, Privacy, and business partners, this role ensures platforms and data are aligned and sustainable.

Key Responsibilities
CRM Platform Product Ownership, Modernization, and Delivery
· Own the CRM and fundraising platform ecosystem, including roadmap, backlog, releases, service performance, technical debt, adoption, and lifecycle management.
· Lead CRM modernization and ongoing platform delivery through governed intake, prioritization, release planning, process redesign, configuration, migration, testing, cutover, stabilization, and transition to steady-state operations.
· Translate enterprise priorities into clear delivery plans, measurable outcomes, and continuous improvement within the CRM and data governance portfolio.
· Rationalize platforms and capabilities to reduce duplication, complexity, cost, customization, and vendor dependency.
· Ensure CRM platforms and related capabilities comply with enterprise architecture, cybersecurity, privacy, data governance, and delivery standards. Donor Data Governance and Platform Integrity
· Establish and enforce governance for donor, gift, relationship, consent, preference, campaign, and engagement data maintained within CRM and fundraising platforms.
· Define data ownership, stewardship, business rules, quality standards, retention requirements, and authoritative system-of-record responsibilities in partnership with business and technology teams.
· Implement automated controls and remediation processes that improve data accuracy, completeness, consistency, traceability, and availability for reporting, analytics, automation, and AI.
· Identify and manage material operational, technology, data, and delivery risks related to CRM platforms and donor data.
· Support strong data governance practices that enable trusted decision-making, reliable reporting, and improved donor experience. Fundraising Operations and Payment Capability
· Own the technology capabilities supporting gift processing, recurring giving, pledges, donor servicing, transaction processing, receipting inputs, and reconciliation.
· Partner with Fundraising Operations and Finance to maintain transaction integrity, auditability, service levels, and alignment across donor, gift, payment, and financial records.
· Define CRM and reconciliation requirements for digital payment migrations led by Website & Digital Platforms.
· Approve operational readiness for payment-related changes and assume steady-state payment platform ownership following transition.
· Ensure fundraising and