Bilingual Travel Experience Designer

2 weeks ago

Toronto, Ontario, Canada ClubMed Full time
Match with us Club Med's ambition is to offer a talent plan with "life-changing experience", through personalized management, trainings and fast-track career paths. Our 5 values: kindness, freedom, multiculturality, pioneer spirit and responsibility.

Club Med is looking for a bilingual salesperson to become part of our team of Travel Experience Designers and be a pillar of success for our Club Med Agency in Toronto.

Club Med in a nutshell…

Club Med, headquartered in France and founded in 1950, is a world-renowned family centric all-inclusive leisure and vacation service provider. As of 31 December 2022, we have sales and marketing operations in more than 40 countries and regions across six continents, and operate 66 resorts, of which 34 resorts (including the iconic Club Med 2 sailing yacht) are in EMEA, 12 resorts are in the Americas and 20 resorts are in the Asia Pacific region (including 10 resorts in China).

Our success comes from the strong commitment to exceed our customers' expectations and deliver an unforgettable experience. To achieve this goal, we rely on the dedication and expertise of our teams.

MISSION: maker of happiness

Provide the best customer service to clients:

1. Welcome walk-ins at the Agency and use our DESIGN method to assist them in planning their dream vacations to one of our pristine destinations.
2. Welcome new and returning clients on the phone with a friendly, approachable, and helpful manner.
3. Create a personalized and lasting relationship with the client, by proactively supporting them throughout the journey exchange.
4. Ensure customer follow-up and satisfaction.

Create a tailor-made travel experience:

1. Establish and understand the expectations and needs of the client from the first interaction.
2. Create a tailor-made trip for the client based on their needs.
3. Provide excellent up-to-date knowledge of the company's resorts and destinations.
4. Establish and maintain a good working relationship with all clients and manage their requests in person at the Agency, by phone or email.
5. Participate in the many events we will organize to boost our visibility and attract premium new leads.
6. Be an ambassador of Club Med Spirit and values.

PROFIL

1. High energy, customer focused sales professionals who are confident and thrive in a fast-paced work environment.
2. Autonomous individual with entrepreneurial spirit, looking to contribute to the growth of market shares in Ontario and build a portfolio of loyal clients.
3. Established sales proficiency.
4. Professional individuals who are enthusiastic, demonstrate initiative, adaptability, attention to detail, and good judgment.
5. Excellent written and verbal communication skills in both English and French are mandatory.
6. Advanced computer skills.
7. Must be available to work 40 hours weekly, flexible for any shift between 9am and 9pm Monday through Friday, and between 9:30am and 6pm on Saturday and Sunday; as well as Holidays.

Are we a match? If so, let's meet for an interview

COMPENSATION & BENEFIT PACKAGE

1. A competitive hourly pay.
2. Paid Training - Paid vacation and holidays.
3. Monthly sales contests and a rewarding incentive plan.
4. Incredible vacation discounts to our resorts worldwide.
5. Company sponsored medical, dental, vision, travel, life, & disability insurance benefits for you and your family.
6. $1,000 Retention Bonus (2 installments of $500 each after 6 months and 1 year of employment) + Global Club Med Referral Incentive Program.
7. One all expenses paid familiarization trip at a Club Med resort, for experience and adaptation, after 6 months of successful employment.
8. RRSP and other additional benefits.

Club Med is an Equal Opportunity Employer who values diversity.

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