Lead Front Store-FT
3 weeks ago
Career Group: Pharmacy Careers
Job Category: Retail - Front End
Travel Requirements: 0 - 10%
Job Type: Full-Time
Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
The Supervisor of Customer Service will ensure that customers receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all CSA's within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor will also provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses.
Here's where you'll be focusing:
1. People Leadership
• Provide customer service excellence to meet customer and employee needs
• Create a coaching and development culture for all employees which embraces a passion for health and wellness
• Supervise and provide support to all CSA's
• Manage CSA's by scheduling, recruiting and performance management
• Manage the hiring process for Front Store CSA's
• Conduct and coordinate new hire orientation/on-boarding process
• Manage store operations as required
2. Customer Offering
• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide superior customer service to meet customers needs
• Resolve customer issues
3. Policy/Regulatory Adherence
• Ensure all applicable company policies and procedures are communicated and adhered
• Ensure that WHMIS, OH&S and other regulatory requirements and procedures are implemented and maintained
4. Financial
• Perform administrative duties as required
• Balance cash according to company policies
• Identify and correct cash discrepancies
• Complete daily sales reporting
• Perform payroll functions
• Manage cash office expenses
5. Personal/Professional Development
• Thoroughly understand all relevant company programs
• Attend training as required
• Maintain knowledge of current industry trends
6. Employee Engagement
• Be known as the "employer of choice" by actively supporting an environment of employee engagement
7. Other Duties
• Provide feedback for continuous improvement
• Assist in all store functions as required
• Responsible for management of keys and secure lockup of store
• Other duties as required
What you have to offer:
- Above average communication skills (both oral and written)
- Full knowledge of Front Store operations and programs
- Proficient use of SAP, Chainware and POS
- Full knowledge of total store operations and policies
Required:
- High school diploma
- 1 year supervisory experience
Preferred:
- Undergraduate Degree
- A combination of education and experience may be considered
May be required to lift up to 50lbs
• Two person lift required for weights exceeding 50lbs
• Ability to stand for long periods of time
• Physical work including; but not limited to bending, lifting, and reaching
• Exposure to varying temperatures over short periods of time
• Exposure to sanitation and cleaning chemicals
• Flexible hours and overtime
At Sobeys, we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
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