Senior Consultant or Manager, Operations Excellence

Select how often (in days) to receive an alert: Senior Consultant or Manager, Operations Excellence Date: Jan 13, 2026 Location: Toronto, ON, CA, M5C 3G7 Job Type: Permanent Work Model: Hybrid Reference code: 131627 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Ottawa, ON; Vancouver, BC; Victoria, BC Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian‑owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. - Have many careers in one Firm. - Enjoy flexible, proactive, and practical benefits that foster a culture of well‑beingalyzer and connectedness. - Learn from deep subject matter experts through mentoring and on‑the‑job coaching. What will your typical day look like? You will lead complex transformation initiatives, manage stakeholder relationships, and drive program delivery across multiple industries. You’ll facilitate executive workshops, oversee risk and quality management, and coach junior team members. You’ll be responsible for program planning, change management ensuring project profitability, leveraging your expertise to deliver innovative solutions and drive sales pipelines. Industry exposure includes financial services, consumer/retail, government and public services, and more. Client service is at the heart of this role: you will be expected to build and maintain trusted relationships, understand client objectives, and deliver solutions that exceedbsd expectations. About the team Operations Excellence (& Delivery) is anchored in four pillars: - Functional Delivery: Leading solution design and requirements management, influencing business strategy and delivery scope. This pillar ensures that business needs areヒtranslated into actionable technology solutions and that requirements are managed effectively throughout the project lifecycle. - Transformation Leadership: Driving large‑scale change, managing portfolios, and ensuring benefits realization. This pillar is responsible for structuring, governing, and optimizing programs, change management, risk mitigation, and stakeholder engagement. - Delivery Leadership: Setting the tone for quality delivery, managing engagement financials, and building broad client relationships. - Process Engineering: Leading process redesign, implementing automation, and guiding clients through complex challenges. Enough about us, let’s talk about you You are someone who is: - Experienced in leading transformation programs and managing cross‑functional teams. - Skilled in program management, stakeholder engagement, and executive facilitation. - Able to mentor and coach junior team members. - Proficient in risk management, change management, and integrated planning. - Experienced in client service, with a proven ability to build and sustain trusted client relationships. Total Rewards The salaryOffered range for this position is $80,000 - $138,ვალისწ payday range. Individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions,gunakan personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people‑first organization. On top of our regular paid vacation days, example benefits include: $4,000 per year for mental_health support, a $1,300 flexible benefit spending account, firm‑wide closures known as "Deloitte Days", dedicated days of learning known as Development and Innovation Days, flexible work arrangements and a hybrid work structure. Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop_conn. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to.emf feel of belonging. We provide flexible working options to support you and how you can contribute. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people reserverful experiences and talents, and we are the place to develop a lasting ROUTENET. The next step is yours At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabili metres, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative. We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms, or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis). When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business while safeguarding your privacy and using AI responsibly. Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize abad that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability. Job Segment: Operations Manager, Developer, Riskhef management, Process Engineer, Operations, Technology, Finance, Engineering #J-18808-Ljbffr