Cloud Billing Support Engineer
5 hours ago
Ottawa, Canada
Skillhub Solutions Inc.
Full-time
€90,000 - €150,000 Contract
Free with email or Google
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Resolve cloud billing issues at scale as a Cloud Billing Support Engineer with Google in Waterloo, Ontario. Apply scripting and customer advocacy daily.
Google is hiring for a cloud billing enablement role supporting Workspace, Google Cloud Platform, and AI/ML customers. This full-time position centers on major customer issues, level-two support, coding or scripting, and documentation updates. The work supports a global 24/7 team.
Key Responsibilities
- Own major customer billing issues through resolution
- Provide level-two support within a global 24/7 team
- Code or script solutions for billing support needs
- Advocate for product improvements based on customer issues
- Create and update self-help resources and documentation
Requirements:
- Ability to resolve billing issues at scale
- Capability to provide level-two customer support
- Coding or scripting experience for support work
- Ability to create and update documentation
- Availability for a global 24/7 team Use coding, scripting, and customer advocacy to improve billing support for Google Cloud, Workspace, and AI/ML customers.
Key Responsibilities
- Own major customer billing issues through resolution
- Provide level-two support within a global 24/7 team
- Code or script solutions for billing support needs
- Advocate for product improvements based on customer issues
- Create and update self-help resources and documentation
Requirements:
- Ability to resolve billing issues at scale
- Capability to provide level-two customer support
- Coding or scripting experience for support work
- Ability to create and update documentation
- Availability for a global 24/7 team Use coding, scripting, and customer advocacy to improve billing support for Google Cloud, Workspace, and AI/ML customers.