Citizens Advice Cornwall: Head of Operations

Hours: 37 hours per week
Salary: Salary: FTE £38,000 - £48,000 (Band F) per annum, pro rata for part-time work.
Location: Based at one of our offices with requirements to travel to meetings or other offices/locations. Some work can be home based.

Citizens Advice Cornwall is looking for a Head of Operations to working closely with and deputising for the CEO, your role will be to ensure effective and efficient delivery of operational activity throughout the organisation whilst maintaining quality and regulatory standards. You will play a key role in strategic development and planning of service delivery, representing and being responsible for the advice and service delivery functions of our organisation at a strategic level both internally and with external stakeholders.

As a senior representative of Citizens Advice Cornwall your role will involve building and maintaining external partnerships that reflect the values and standards that make the organisation a trusted source for our clients. Having a hands-on approach to project management you will foster positive working relationships with internal departments and external operational partners.

You will oversee the delivery, monitoring and evaluation of a variety of projects, including our core advice service, as well as the development of new projects from a wide range of locations across the county. You will provide support to ensure that the individual projects are meeting their key performance indicators and quality standards as advised by funders. You will compile reports on activities and impact as well as complete any required claims to funders at regular intervals.

You will play a pivotal role in formulating strategy, improving performance and ensuring the team are well trained and resourced to deliver value for our clients. You will be expected to work with the leadership team to increase and oversee the consistent high quality of customer interactions, implement best practice whilst maintaining Citizens Advice Cornwall’s good reputation.

You will be responsible for monitoring and managing risk within the organisation and raising awareness of new and developing areas of concern. You will oversee Health & Safety across sites and activities and play an active role in ensuring our personnel are effectively working within Safeguarding principles, practices and policies.

You will expected to deputise for the Chief Executive Officer in their absence.

What we offer:

- Permanent contract
- An opportunity to work for a well-respected local charity.
- Being part of a team focused on client needs
- Access to mental health and wellbeing support
- 25 days Annual Leave, plus 8 Bank Holidays (pro rata for part-time working)
- Additional time-off over the organisation’s Christmas Closure period (determined each year by the Trustee Board)
- Opportunity to accumulate additional holiday for length of service
- Access to Enhanced Sick Pay, subject to contract terms.
- Continuous Professional Development
- Access to an Employee Assistance Programme to support physical and mental health & wellbeing
- Access to contributory pension scheme

Our aim is to recruit the people who are most suited to the role and welcome applications from people of all backgrounds. If you are motivated to help others and have the skills above then, we would love to hear from you.

To apply for this role, please complete our application process through Breathe; you can view the full job pack via the link below and access the CA Cornwall application form which needs to be downloaded, completed and then attached to the Breathe application system.

Please follow the below link in order to apply. Please read the guidance carefully. Please note we do not accept CV’s for this position.

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