Senior Manager, Operations
3 weeks ago
Reporting to the Director, Insurance Services within Scotia Wealth Insurance Services, the Senior Manager Operations is responsible for the management of the Operations teams. The Senior Manager also collaborates with Regional Directors and the Insurance Business Development Director to provide a full suite of services to our insurance sales teams.
The role is responsible for the execution of operational strategy, refinement, and monitoring of operational KPIs and process improvements. This will be accomplished by working with the Director, Insurance Services to ensure compliance with policies and sales standards.
Key Accountabilities:- Manages people and leads teams to deliver desired business results.
- Acts as a trusted advisor to assigned business/group.
- Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Initiate and participate in the development of strategic plans and execute on those plans to deliver results.
- Keeping abreast of changes in regulatory and compliance matters and communicate the same to both field and operations.
- Working with carriers on any compliance matters to ensure that we are kept updated to meet deadlines where necessary.
- Building effective working relationships across the team and with various business line and corporate.
- Analyzing and monitoring operational data and identifies emerging issues and trends to inform decision-making.
- Breaking down strategic problems, and analyzing data and information to provide insights and recommendations.
- Supporting the development of tools and delivery of training focused on delivering business results.
- Addressing the most complex escalated customer requests and transactions.
- University degree or equivalent.
- Minimum 10 years of progressive experience, with at least 5 years in a managerial capacity.
- In-depth knowledge of life insurance agency operations, including National Account and MGA contracts, new business and policy service, agent contracting and policy transfers.
- Familiarity with insurance sales process and types of insurance products is preferred.
- Understanding insurance commissions is an asset.
- Fluent communication skills in English are required and bilingual skills in French are an asset.
- Problem solving and time management skills are essential in this role.
- Ability to work independently and collaboratively are both required.
- Experience with MS Office Suite is required.
Scotiabank is a leading bank in the Americas. Guided by our purpose:
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