Health Information Services Supervisor

POSITION: Health Information Services Supervisor PROGRAM: Health Information Management and Analytics POSITION DETAILS: 18 months contract, 1.0 FTE

LOCATION:
Sheppard/Jarvis (on-site position) HIRING RANGE: $76,250 – $84,720, compensation commensurate with experience COMPETITION: 26-029 The Garry Hurvitz Centre for Community Mental Health at SickKids (GH-CCMH) is a child and youth mental health center integrated with The Hospital for Sick Children (SickKids). GH-CCMH is also a member of the Thriving Minds Mental Health Access Collaborative with CAMH and SickKids and a core service provider in the Toronto sector of infant, child and youth mental health services funded by the Ministry of Health (MOH). GH-CCMH provides prevention, early intervention and health promotion services across the city, funded by MOH and other sources. As such, the Centre has an ambitious agenda to provide the highest quality, evidence-based care, offering a range of services from prevention and early intervention to counseling and therapy, assessment and intensive supports. Services are offered in person and in virtual format. As an employer, the Centre strives to reflect the many diverse cultures and identities of the children, youth and families we serve and seeks to provide an inclusive and equitable workplace. We are also connected to the continuum of mental health services for children and youth supported by SickKids: the Brain and Mental Health Program, the SickKids TeleLink Mental Health Program , the SickKids CCMH Learning Institute and our online resources through AboutKidsHealth . Find out more about GH-CCMH . Reporting to the Director, Quality, Risk, Analytics and Information Management, the Health Information Services Supervisor leads the team responsible for health records support, clinical scheduling and registration, and reception/administration coverage across SickKids CCMH sites.
- Supervises the creation, maintenance, retention, archiving and destruction of electronic and physical client health records in accordance with organizational policies and legislative requirements.
- Oversees access, disclosure and release of personal health information, ensuring appropriate consent, secure transfer and compliance with PHIPA and related privacy requirements.
- Provides guidance and problem-solving support to staff regarding health record workflows, documentation standards, record inventories, release of information requests and privacy-related questions.
- Maintains organized systems for tracking health record inventories, release of information activity, scanned documents, digital recordings and pending records issues.
- Collaborates with clinical leaders, staff and external stakeholders to resolve health records issues and ensure administrative processes support safe, efficient and client-centred care.
- Participates as a member of the clinical administration and health information management team by providing subject matter expertise related to privacy, records management and health information workflows. Clinical Scheduling and Registration
- Supervises central scheduling and registration processes for client appointments across multiple clinical disciplines and service areas.
- Develops, maintains and monitors scheduling and registration procedures, workflows and standards to support timely access, accurate client information and effective communication with clinical teams.
- Works with clinical leaders, physicians and interdisciplinary teams to identify administrative workflow issues, resolve scheduling concerns and implement process improvements.
- Supports staff in resolving complex scheduling, registration and client-service concerns, escalating issues as appropriate. Reception/Administration
- Ensures appropriate reception coverage across sites, including staff scheduling, breaks, absences, back-up coverage and temporary supports when required.
- Oversees front-desk standards, client-facing communication, reception workflows and issue escalation to ensure a welcoming, confidential and professional service experience.
- Coordinates administrative supplies, equipment needs and related operational supports for the health information, scheduling, registration and reception functions. Operational & Program Supervision
- Provides day-to-day supervision, coaching, training, scheduling and workload management for Health Information Management Coordinators and other assigned administrative staff.
- Supports recruitment, onboarding, orientation, performance development, performance management and, where required, disciplinary or termination processes in partnership with leadership and Human Resources.
- Identifies training needs and ensures staff are prepared to support electronic health record workflows, physical records management, scheduling, registration, reception coverage, privacy requirements and customer-service expectations.
- Participates in the design and implementation of quality improvement, risk manag