Ice Cream Sales Operations

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Join Our Ice Cream Team

Location: Hybrid (Remote but must reside in Canada to attend monthly meeting onsite)

Terms & Conditions: Full Time

International assignment is not available for this role and relocation for local or international candidates is not provided.

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.

About The Magnum Ice Cream Company

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.

If you want grow with us, make an impact, and shape the future of Ice Cream, this is the place for you

Job Purpose: This position serves as the organization’s “Nerve Centre,” ensuring efficient back-end operations that enable customer development and optimize tools, systems, and data management. The role is accountable for implementing and driving sales and data operational processes, while fostering cross-functional collaboration to deliver seamless execution

Key Responsibilities

- Operational Excellence & Process Optimization

- Standardize and improve processes for scalable operations.

- Digitize key workflows using automation and low-code tools.

- Apply agile and design thinking to enhance tools and user experience.

- Systems & Technology Management

- Act as primary contact for troubleshooting across core systems (TPO, TPM, ERP, GS1, MDM).

- Partner with IT on upgrades, integrations, and compliance with Canadian data privacy regulations.

- Data Strategy & Governance

- Drive data governance to ensure accuracy, integrity, and compliance.

- Maintain POS and internal sales databases aligned with business strategies.

- Analytics & Reporting

- Develop Power BI dashboards and enable self-service analytics.

- Build automated dashboards and predictive models; explore AI/ML for forecasting and ROI.

- Data Architecture & Integration

- Support centralized data lake and streamline data flows across platforms.

- Integrate external retailer and syndicated data into unified reporting.

- Performance Management & Collaboration

- Monitor KPIs, benchmark best practices, and provide timely reporting.

- Act as liaison across CD, Supply Chain, Finance, Marketing, and IT; lead issue resolution and training.

What You Need To Succeed

- Education: Bachelor’s degree in a relevant field such as Business, Sales, Computer Engineering, Computer Science, or Technology.
- Experience: Minimum 5+ years of business experience, preferably in cross-functional roles within Customer Development, IT, or Operations.
- Systems Expertise: Hands-on experience with enterprise systems (SAP APO, SAP ECC, EDI, Evergreen TPO) and data platforms, having successfully navigated system implementation or transformation journeys.
- Technical Skills: Strong proficiency in Data & Analytics tools and MS Power BI.
- Versatility: Ability to wear multiple hats and adapt quickly to shifting priorities in a dynamic environment.
- Collaboration & Influence: Skilled at managing third‑party providers and working effectively with consultants and external partners while constructively challenging the status quo.
- Mindset: Entrepreneurial approach with agility to learn unfamiliar areas and drive solutions independently.
- Core Skills: Exceptional attention to detail, critical thinking, organizational ability, and time management.
- Communication: Strong interpersonal and communication skills to engage and influence across all levels of the organization.

Leadership

- Personal Mastery: Sets high standards for themselves and demonstrates resilience in complex, fast‑changing environments. Possesses emotional intelligence to accept feedback, manage stress, and build empathy across diverse teams and external partners.
- Passion for High Performance: Drives operational excellence with urgency and focus. Motivates teams and third‑party providers to deliver results at speed while maintaining quality. Takes ownership and accountability for execution and outcomes.
- Purpose & Service: Leads with humility and a service mindset, understanding that leadership is about enabling success for internal teams, consultants, and external stakeholders. Builds trust through transparency and collaboration.
- Business Acumen: Combines strong technical and data expertise with strategic thinking to create sustainable growth.

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous à NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.

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