Customer Service Manager

2 weeks ago

Guelph, Ontario, Canada Avature Full time
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

As a Customer Service Manager, you will define the strategy and business plan for front end operations, supervise and lead a customer service team, and support strategic initiatives for the plant and the company. You will partner with production, shipping, management, and customers to achieve optimal customer satisfaction.

How you will impact Smurfit Westrock:

1. Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize efficiencies.
2. Review invoicing and A/R communications to proactively identify and resolve discrepancies.
3. Balance production workload volume across plants in partnership with Production Planners to support customer needs.
4. Report out production status and forecast daily with production leadership and team to ensure customer needs are being met.
5. Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary.
6. Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations.
7. Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs.
8. Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives.
9. Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives.
10. Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues.
11. Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance.

What you need to succeed:

1. High School diploma or G.E.D.
2. Must have 5+ years of customer service related work experience.
3. Previous experience in manufacturing industry is preferred.
4. Proven track record of building relationships, customer service, and negotiations.
5. Ability to adapt communication and interpersonal style to engage and influence a variety of internal and external partners.
6. Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor.
7. Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind.
8. Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions.
9. Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development.
10. Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals.

Why Work for Smurfit Westrock:

1. Benefits from first day of employment.
2. Pension plan from the first day of employment (up to 7% with company match).
3. A great Management Team and experienced peers to help you along the way.
4. Celebration lunches and BBQ's.
5. Family social club events and company golf tournament.
6. An Employer that cares about health and safety.
7. Training opportunities to enhance your skills and grow your career.
8. A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.
9. A management team committed to Smurfit Westrock's values of Respect, Accountability, Integrity and Excellence.

As part of our commitment to accessibility for all persons with disabilities, we will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please let us know your needs and we will consult with you to ensure suitable accommodation is provided.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

#J-18808-Ljbffr

  • CUSTOMER SERVICE

    4 weeks ago

    Guelph, Ontario, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...

  • Customer Service Advocate

    3 days ago

    Guelph, Ontario, Canada NOW Health Group CanadaPuresource Natural Products Distributor Full time

    Puresource Natural Products Distributor is seeking a highly motivated and results-driven Inside Sales Account Manager to join our team. As a key member of our sales team, you will be responsible for building strong relationships with customers, driving sales growth, and providing exceptional customer service.The ideal candidate will have excellent...

  • Customer Service Specialist

    5 days ago

    Guelph, Ontario, Canada NOW Health Group CanadaPuresource Natural Products Distributor Full time

    Job DescriptionThe Inside Sales Account Manager (Fixed Term Contract) is responsible for consistent sales representation to existing Puresource customers, assigned new customers, and all customer requests. This includes reducing misunderstandings, improving customer service, boosting sales, and supplying on-time and accurate order processing.Territory Sales...

  • Customer Service Representative

    3 days ago

    Guelph, Ontario, Canada FS System Full time

    About Central Ontario FSCentral Ontario FS is a leading retail division of GROWMARK, INC. serving local producers across Central and Southern Ontario. We provide cutting-edge agronomic products and solutions, including precision ag services delivered by a skilled team of professionals.Job Description:We are seeking an experienced Customer Service...

  • Account Manager-Customer Services/Sales

    4 weeks ago

    Guelph, Ontario, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? Accountable for the profitability and budget of individual product groups through...

  • Customer Service Representative

    5 days ago

    Guelph, Ontario, Canada Culligan of Canada Part time

    Our CompanyCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.Mon, Wed, Thu, and Fri rotating between  9am to 1pm and 1pm to 6pm Saturday  9am to 4pm ResponsibilitiesAssist...

  • Customer Service Representative

    7 days ago

    Guelph, Ontario, Canada BMO Full time

    Application Deadline:03/31/2025Address:78 St Georges Square Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO...

  • Customer Service Rep

    4 weeks ago

    Guelph, Ontario, Canada FS System Full time

    Central Ontario FS, a division of GROWMARK, Inc, is a great company to work for, large enough to offer solid career opportunities and great benefits, but with a friendly, personal feel.At Central Ontario FS, we specialize in agronomy, energy products and grain marketing. We are driven to deliver innovative solutions to help improve the profitability of our...

  • Customer Service Representative

    5 days ago

    Guelph, Ontario, Canada Linamar Corporation Full time

    Job Title: Customer Service Representative  Job Summary   The Customer Service Representative is responsible for taking incoming calls from customers, taking customer orders, answering questions and resolving customer problems as they arise while communicating with the dispatch and logistics departments regarding all new loads and load changes. ...

  • Customer Service and Sales Specialist

    15 hours ago

    Guelph, Ontario, Canada NOW Health Group CanadaPuresource Natural Products Distributor Full time

    At NOW Health Group Canada/Puresource Natural Products Distributor, we are committed to delivering exceptional customer service and building strong relationships with our clients. As an Inside Sales Account Manager, you will play a key role in driving sales growth and ensuring customer satisfaction.Job DetailsThe Inside Sales Account Manager will be...

  • Customer Service Representative – Guelph

    2 weeks ago

    Guelph, Ontario, Canada Wellingtongoc Full time

    Customer Service Representative – GuelphJanuary 13, 2025 | Customer Service, Office Staff, SalesWellington Group of Companies is looking for an eager individual to grow their transportation career. This position is open to individuals with familiarity in the transportation industry. This is an excellent opportunity to fast track your career with ample room...

  • Account Manager

    3 days ago

    Guelph, Ontario, Canada NOW Health Group CanadaPuresource Natural Products Distributor Full time

    About UsNOW Health Group Canada/Puresource Natural Products Distributor is a leading provider of natural health products, dedicated to empowering individuals to lead healthier lives.We are a family-owned company since 1968, offering a wide range of supplements, essential oils, foods, personal care beauty products, and more. Our mission is to provide...

  • Customer Service Representative

    4 days ago

    Guelph, Ontario, Canada Eastlink Full time

    Company OverviewEastlink is a family-owned and entrepreneurial company that operates in a culture of continuous improvement. We prioritize delivering creative, competitive, and customer-focused telecommunications solutions to our customers across seven provinces.We take pride in promoting from within and offer a comprehensive training program for new...

  • Customer Service and Sales Representative

    7 days ago

    Guelph, Ontario, Canada NOW Health Group CanadaPuresource Natural Products Distributor Full time

    About UsNOW Health Group Canada, a leading distributor of natural products, seeks an experienced Inside Sales Account Manager to join our team. As a family-owned company since 1968, we are committed to providing high-quality products and exceptional customer service.Job SummaryWe are seeking a skilled and motivated individual to represent our brand in the...

  • Bilingual Customer Service Team Lead

    5 days ago

    Guelph, Ontario, Canada Wurth Canada Limited Full time

    We are seeking a highly skilled and motivated individual to join our team as a Bilingual Customer Management Coordinator. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth.About the RoleThe Bilingual Customer Management Coordinator will play a critical role in...

  • Bilingual Customer Management Coordinator

    6 days ago

    Guelph, Ontario, Canada Wurth Canada Limited Full time

    Bilingual Customer Management Coordinator - Guelph, ONWurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to...

  • Customer Management Liaison

    5 days ago

    Guelph, Ontario, Canada Wurth Canada Limited Full time

    Wurth Canada Limited is a family-owned globally operating sales organization with over 87,000 employees in 80 countries. Our company caters to clients from various industries, including Automotive, Cargo, Metal, Construction, and On-Site.Our CultureWe are committed to fostering a strong culture that emphasizes empowerment, trust, respect, integrity,...

  • Customer Service Assistant III – ServiceGuelph

    2 weeks ago

    Guelph, Ontario, Canada City of Guelph Part time

    Why GuelphWhen you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph's vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and...

  • Sales and Customer Service Representative

    4 days ago

    Guelph, Ontario, Canada Intello Technologies Inc. Part time

    We're a customer-first, people-focused team who work together to innovate and make a positive impact on our customers' lives.As a Retail Team Member at Intello Technologies Inc., you'll be an integral part of delivering exceptional customer experiences and helping Canadians connect their lives with technology. Our stores are designed to be interactive and...

  • Sales and Service Team Manager

    5 days ago

    Guelph, Ontario, Canada Lithia Motors, Inc Full time

    We are currently looking for a skilled Sales and Service Team Manager to join our team at Lithia Motors, Inc. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.About the Position:Sales Performance: Analyze sales data to identify trends and areas for...