General Repair Technician III

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com.

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

1. Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
2. High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
3. Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

SUMMARY

The General Repair Technician III is responsible for operating the facility including, but not limited to mechanical and other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III, Stationary is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

- On Account & expanded Operational roles
- Facility Management Office roles to support accounts
- Project Management roles support projects

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance

- Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection mandated by BGIS Health Safety and Environment Teams and enforced by law.
- Take ownership of safety measures related to building equipment, ensuring the secure operation of critical systems.

Technical Leader and Oversight:

- Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
- Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
- Participates in and assists with facility-related projects.
- Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
- Maintains all assigned tools and arranges for repair and replacement where required.
- Assume technical leadership in maintaining and optimizing building equipment to prevent disruptions to tenant operations.

- Ensure peak performance of critical building equipment, including HVAC, electrical, and plumbing systems, through continuous technical monitoring and maintenance supporting 24/7 operations.

Visibility in Sites:

- Establish a strong technical presence at facility sites, particularly focusing on critical building equipment areas.
- Cultivate technical relationships with on-site personnel, emphasizing the importance of equipment reliability and technical response to equipment issues.

Inspection Management:

- Performs work in accordance to established processes and practices.
- Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection.
- Execute comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations.
- Document and analyze technical findings, prioritizing equipment-related repairs and upgrades.
- Execute and maintain a meticulous technical inspection checklist and database specific to building equipment.

Occupant Experience:

- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
- Enhance the tenant experience by prioritizing the reliability and technical functionality of building equipment.
- Collaborate with facility management to ensure seamless equipment operation and minimal tenant disruptions.

Proactive Communication and Escalation:

- Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
- Communicate technical information effectively, with a focus on building equipment, to internal teams and external vendors.
- Escalate critical equipment-related issues to minimize downtime and tenant disruptions.
- Maintain open and technical communication channels with stakeholders, emphasizing equipment status and maintenance updates.

Work Order Management:

- Manages work order life cycle in partnership with the Central Work Order Management Team progressing the work from dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
- In partnership with the BGIS CMMS Team, assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
- Ensures the way work is performed is following corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
- Prioritize technical work orders related to building equipment to minimize business disruptions for tenants.
- Efficiently coordinate technical assignments and oversee the timely completion of equipment-related tasks.
- Maintain thorough records of technical work order history, including equipment-specific details and expenses.

Financial Ownership (Including Quotes Management):

- Submits all expenditures on a timely basis.
- In partnership with the Maintenance Lead, FM, and Regional Director, manage the budget for building equipment maintenance, seeking cost-effective solutions to ensure tenant operations are unaffected.
- Solicit and evaluate technical quotes for equipment repairs, maintenance, and upgrades, with a strong focus on minimizing tenant disruptions.

Vendor Management:

- Oversee technical vendors and contractors with specialized expertise in building equipment maintenance.
- Hold vendors to high technical standards, emphasizing the importance of maintaining equipment integrity to prevent tenant disruptions.

KNOWLEDGE & SKILLS

- High school diploma plus trades training and/or certification or licensing.
- Minimum 3 years' experience providing preventive and corrective maintenance on heating ventilation and air conditioning systems, or pneumatic or hydraulic systems.
- Sound knowledge of processes and practices relating to facility operations and maintenance.
- Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment.
- Possesses a strong environmental, health, and safety mindset.
- Strong client-service orientation along with a high sense of urgency.
- Knowledge and understanding of Building Automation Systems (BAS).
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
- Mentoring skills required to support lower level technician's development.
- Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
- Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE).
- Must be capable of obtaining appropriate security clearance.
- Knowledge and understanding of HVAC Systems.

Licenses and/or Professional Accreditation (one of the following bullet points)

- Building Operator Certification or equivalent through an accredited institution required.

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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