Flight Centre Travel Group
4 weeks ago
Brand: Global Supply
Work type: Full time
Location: British Columbia
Categories: Operations & Professional Services, Information & Technology
Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries. Our purpose is to "open up the world for those who want to see".
About The Opportunity
This is a unique role requiring a dynamic individual who is the Subject Matter Expert in Flight Centre's Air Distribution systems, including multiple GDS and TPConnects solutions. You will provide technical support and consultancy to internal and external businesses, working with our consultant support teams, brands, Project Management & Engineering (PM&E), vendors, and management. You will be responsible for handling third-level support escalations and delivering proactive and preventative support.
Hours: Monday to Friday from 8:30 am to 5:30 pm – plus some outside of standard office hours to service global business partners.
Location: The role can be based in Canada at the FCTG HQ's in Toronto or Vancouver.
Key Responsibilities
- Experience with NDC and Air Content & Distribution experience as a technology specialist / analyst.
- Experience in business analysis or project management.
- Experience in process design and Implementation / delivery roles.
- Maintain a detailed understanding of our Air Distribution systems and their relationship with FCTG systems and users.
- Provide high-level technical assistance by handling third-level support escalations.
- Proactively identify trends and opportunities to simplify, streamline or enhance.
- Work with the Business Improvement Managers to enhance business productivity through automation and off-shoring.
- Engage with stakeholders to identify and communicate business risks and opportunities.
- Articulate business requirements, including 'why' for change or continuation of current systems and/or processes.
- Liaising with internal support to limit duplication and ensure consistency.
- Release management, including testing, communications, and deployment of system releases.
- Development and management of knowledge articles.
- Provide expertise for upskilling of Support & Off-shore team members.
- Support technical implementations across markets and brands.
- Understand the Global Air Connectivity business plan and strategy.
- Manage and maintain multi-level relationships with key business stakeholders.
Experience and Qualifications
- Minimum of 5 years' Travel industry experience in Air Distribution systems.
- 1-2 years' leadership experience.
- Experience with NDC and Air Content & Distribution.
- Experience in business analysis or project management.
- Experience in process design and Implementation / delivery roles.
If this sounds like the opportunity you have been waiting for then APPLY NOW.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
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