Functional Application Analyst 2

19 hours ago

Surrey, Canada Township of Muskoka Lakes Full time

City of Surrey

Functional Application Analyst 2

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city—and their careers—forward. Build a City. Build a Future at the City of Surrey.

EMPLOYMENT STATUS
Union – CUPE Local 402 – Regular Full-Time

SCOPE
The Functional Application Analyst 2 provides expert‑level functional support for Tempest. Working under general supervision, this role serves as the primary subject‑matter expert for system functionality, offering leadership, guidance, and training. The position requires strong judgment, analytical ability, and the capacity to develop solutions for operational issues that may significantly impact City services. The successful candidate also contributes to system development initiatives by analyzing business requirements and supporting project planning, testing, and implementation.

RESPONSIBILITIES

- Serve as the primary contact for functional end users; investigate, prioritize, and resolve administrative, technical, and operational system issues.

- Act as liaison with IT for issues requiring technical involvement and coordinate resolution.

- Provide ongoing training, support, and documentation for end users, including management staff.

- Develop training materials and maintain complete, accurate end‑user system documentation.

- Collaborate with system vendors, external user groups, and consultants to exchange information and resolve problems.

- Analyze business processes across user groups and recommend improvements to enhance system integration.

- Participate in system development projects, including needs identification, requirements definition, business case development, testing, and implementation.

- Coordinate business unit resources for system implementation initiatives.

- Manage configuration changes and security access, ensuring compliance with internal control guidelines.

- Lead report development to meet staff and management information needs.

- Perform other related duties as assigned.

QUALIFICATIONS

- Bachelor’s degree in a related discipline plus 3 years of directly related experience (municipal experience preferred); OR

- Diploma in a related discipline plus 5 years of directly related experience; OR

- Technical coursework plus 7 years of directly related experience.

- Accounting/Finance coursework.

- Strong experience with Tempest.

- An equivalent combination of education and experience may be considered.

OTHER INFORMATION
Pay Grade: 27
Hourly Rate: $47.52 (2024 Rates)

Pay Steps
Step 1 $47.52
Step 2 (6 Months) $49.52
Step 3 (18 Months) $51.52
Step 4 (30 Months) $53.84

APPLY
If you are interested in this opportunity, please apply at https://www.surrey.ca/careers, Job ID 6861

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