Manager of Food Service and Retail Operations

WNW Administration - Manager of Food Service & Retail Operations

Wet'N'Wild Toronto, 7855 Finch Ave West, Brampton, Ontario, Canada

Job Description

Posted Thursday, October 23, 2025 at 4:00 a.m.

Authentically Wet'n'Wild, distinctly Canadian, Wet ' n ' Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry.

JOB TITLE

Manager of Food Service and Retail Operations

REPORTS TO

General Manager

DEPARTMENT

Food Service/Retail

JOB SUMMARY

This position is responsible for the direction, efficiency and responsiveness of in- park operation departments including Food & Beverage, Catering, Retail, Rentals and Warehouse . This position also has oversight of in-park 3 rd party vendor operations.

SPECIFIC DUTIES AND RESPONSIBILITIES

- Establish goals and objectives for departments and track follow-through to ensure attainment

- Researches, analyzes and monitors projects to ensure adoption of best practices

- Results-driven with a strong focus on identifying and pursuing opportunities to generate revenue for the park Develop, review , maintain budgets and forecast in coordination with the Finance department and the General Manager

- Assist and advise management on the introductory and ongoing training o f seasonal team members to ensure the optimal guest experience in quality, service and efficiency

- Build respect, trust and inspire the team to achieve higher, meaningful progress in all aspects of Revenue

- Embraces innovation and is open to exploring new approaches , even when it challenges the team’s comfort zone

- Continually seeks improvement by questioning the status quo and driving change to outperform previous seasons

- Ensure the cleanliness of all Revenue locations and assist in general park presentation and cleanliness

- Ensure appropriate staffing levels to optimize guest satisfaction and cost eff i ciency

- Develop menu items and concepts to achieve budgeted goals

- Ensure the safety of all team members and guests by creating department safety initiatives

- Cooperate in a professional manner with all other department managers

- Maintain all appropriate documentation

- Participation in the Manager on Duty program as assigned

- Be a proactive member of the team

- Must be able to work varied shifts, including holidays, nights and weekends

- Other duties as assigned

QUALIFICATIONS

- Minimum of 5 years Food and Beverage Management e xperience : Attractions experience or experience in multi-unit management preferred

- A BA/BS degree in Business Management or related di sci pline preferred

- Demonstrated ability to accomplish goals through motivation and delegation as well as through established systems

- Outstanding skills in organization, budget control and guest service

- Excellent motivation and team building skills

- Proven leadership skills in managing a large team

- Must have or be capable of a cquiring a current Smart Serve and Food Handlers Safety C ertification

- Knowledge of Microsoft office applications preferred

- Must possess strong safety awareness

- Strong interpersonal skills in order to work with suppliers, partners and vendors

- Communicate and interact effectively and appropriately with all guests, co-workers and management

- Ability to troubleshoot problems and present solutions for a variety of situations

- Abilit y to interpret a variety of instructions furnished in written, oral, diagram or schedule form

- General math skills including but not limited to basic algebra, addition, subtraction, multiplication division and the ability to read measurements

- Commitment to company values

- Must possess good oral and written English language and grammar skills.

- Must be at least 18 years of age

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job, the employee is frequently required to stand for long periods of time, walk, use hands and fingers, handle, pick up and reach with arms.

- Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, talk, hear, taste and smell.

- The employee must be able to lift and move up to 30 pounds frequently , and up to 50 pounds occasionally without injury.

7855 Finch Ave W
Brampton, ON L6T 0B2
416.369.0123
wetnwildtoronto.com

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