Customer Success Specialist

2 weeks ago

Toronto, Canada Insight Global Full time

JOB DESCRIPTION

Insight Global is seeking a Customer Success Specialist to join a growing team. This role is essential in supporting clients and ensuring they have a seamless experience with the company’s platform. The successful candidate will be responsible for being a subject matter expert in both the platform itself and the rules and guidelines that govern it. This role involves engaging with customers across multiple communication channels, including phone, in-platform messaging, and email. In addition to assisting users with inquiries, the Customer Success Specialist will process and review financial claims, ensuring compliance with brand guidelines and spending rules. This includes evaluating submissions for accuracy, resolving claim disputes, and providing clear, professional communication to guide users through the process. The role requires strong attention to detail, problem-solving skills, and the ability to work efficiently in a structured environment. This is a fully on-site position, five days a week.

REQUIRED SKILLS AND EXPERIENCE

•2+ years of experience in customer success, customer support, content compliance, account management, or a similar role.

•Bachelor’s degree in Business, Marketing, Communications, or a related field.

•Strong written and verbal communication skills—ability to explain processes clearly and professionally.

•Experience with multi-channel communication (phone, email, chat).

•Strong problem-solving skills

•High attention to detail when reviewing logos, brand guidelines, and financial submissions.

•Ability to direct inquiries efficiently and guide users to the right information.

•Comfortable working in a fast pasted, high-volume environment

•On-site availability (5 days a week)

NICE TO HAVE SKILLS AND EXPERIENCE

• Bilingual (French/English/Spanish).

• Experience in marketing or brand compliance.

• Background in a fast-growing software company.

• Knowledge of advertising industry standards and guidelines.

• Familiarity with Slack, Notion, Intercom, Google Workspace, and Microsoft Office.

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