Only 24h Left: Operations Manager

3 weeks ago


Halifax, Nova Scotia, Canada United Services Group Full time
We are an established Canadian facility maintenance company, providing a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental, vision, and a pension plan after 1 year.

Job Summary

The Operations Manager (RPM) will report to the Head of Partner Relations. The RPM's focus is to be a key liaison between United and the Partners within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L&D), Finance, and Equipment Services departments, and externally with third-party vendors to ensure that our Partners' needs are being met as per expectations and ultimately meeting and exceeding customer expectations. The role will also work closely within the Partner Relations and Effectiveness department with the Program Coordinators and L&D to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and Process Compliance, Subcontractor Recruitment and Performance Management, Subcontractor Change Overs (PCOs), Issues Escalation, and Compliance.

Key Responsibilities

- Execution of United Services Group's Vision, Mission, Values, and Strategic plans.
- Lead/Implement National Subcontractor Meetings Quarterly/Annually.
- Manage Subcontractor Recruitment process and create a Resource Pool of trained Subcontractors within the regions.
- Ensure legal compliance of Subcontractors by implementing United Hiring Packages.
- Provide key support to the Regional teams in managing the performance management process with the Contractors.
- Lead and manage the Contractor Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
- Attend legal "Discoveries" on behalf of United Services Group, if required.
- Collaborate and co-develop with the Account Management and Retention teams: Solutions to Issues Raised by Contractors and/or New Programs/Plans for Contractors to be the First Choice Company for Contractors.
- Conduct Calibration Walks with Account Management teams and Contractors.
- Implement guidelines, processes, and procedures for Contractor Relations Department Contractors and their employees within Salesforce.

Job Requirements and Expectations

- Available to address customer and Contractor needs and concerns in a timely manner.
- Willing to travel frequently within the designated territory or outside the province as required.
- Ability to deal with a high level of stress and solve problems as they arise.
- Ability to work flexible shifts on a rotation basis.
- Available to address concerns in a 24/7 environment.
- Business acumen.
- Communication Skills: Active listening, verbal, and written communication skills.
- Needs assessment and information gathering.
- Advanced technology competency.
- Expertise in floor-care and cleaning procedures is an asset.
- Process and compliance driven.
- Superior time management and problem-solving skills.

#J-18808-Ljbffr

  • Halifax, Nova Scotia, Canada thyssenkrupp Elevator Full time

    The CompanyTK Elevator is one of the world's leading elevator companies with unique engineering capabilities. Our innovative, efficient, and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization...


  • Halifax, Nova Scotia, Canada Dalhousie University Full time

    The Scientific & Health Data Assets in Respiratory Research (shAIRe) is a pan-Canadian Network that aims to link and strengthen existing data infrastructures relevant to respiratory research to support Canadian Respiratory Research Network's mission to empower collaborative respiratory health research across Canada. The shAIRe Network will leverage and adapt...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWHAT IS THE OPPORTUNITY?Global Functions Technology (GFT) is part of RBC's Technology and Operations division. GFT's impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial...


  • Halifax, Nova Scotia, Canada Micheldever Group Full time

    Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees company wide.To support this...


  • Halifax, Nova Scotia, Canada Murphy Hospitality Group Full time

    At Murphy Hospitality Group, we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, and advancement professional development opportunities. At...


  • Halifax, Nova Scotia, Canada Genna Benna's Full time

    Job Summary:The Catering Manager is responsible for overseeing and coordinating all aspects of Genna Benna's catering services, ensuring exceptional service, efficient operations, and customer satisfaction. This role involves managing catering staff, handling client relationships, coordinating event logistics, and maintaining high-quality food and service...


  • Halifax, Nova Scotia, Canada Bikini Village Inc. Full time

    00827-Dartmouth Crossing, DARTMOUTH, Nova Scotia, CanadaJob DescriptionPosted Thursday, February 20, 2025 at 5:00 AM | Expires Friday, March 7, 2025 at 4:59 AMJoin a diverse and talented teamFor years now, we've been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their...


  • Halifax, Nova Scotia, Canada Eastlink Full time

    On-site - working all 5 days per week in the OfficeEastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a...


  • Halifax, Nova Scotia, Canada Njoyn Full time

    If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.We are searching for a Physiotherapist to join our Allied Health...


  • Halifax, Nova Scotia, Canada GPM Investments LLC Full time

    OverviewJoin Our Dynamic Team as an Assistant Manager at Our Thriving Convenience StoreAre you ready to drive success and be the fuel behind a thriving convenience store? We are on the lookout for energetic Assistant Managers to supercharge our team.Why Join Us:- $1000 Sign On Bonus - Paid After 6 Months in Position- Weekly Paychecks: Enjoy the immediate...


  • Halifax, Nova Scotia, Canada Calian Group Ltd. Full time

    Calian is proud to continue a long-standing contractual relationship with the Department of National Defence (DND) to provide healthcare services to the Canadian Armed Forces. Through the Health Care Provider Contract, Calian employs health care professionals across Canada who are integral to supporting the health and wellbeing of our military members.The...


  • Halifax, Nova Scotia, Canada Build Nova Scotia Full time

    The Director of Real Property and Operations will manage the organization's day-to-day real property and operations portfolio, including the development and implementation of operational plans aligning with corporate strategy, overseeing the maintenance, marine, and property teams, and analyzing operational safety, efficiency, and...


  • Halifax, Nova Scotia, Canada Shannex Full time

    Job Number: J0325-0068Job Title: Marketing SpecialistJob Category: CommunicationsJob Type: Permanent Full TimeDate Posted: March 3, 2025Closing Date: April 4, 2025Number of Positions: 2If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex—a certified Great Place to Work. Reflecting our...


  • Halifax, Nova Scotia, Canada Thediscoverycentre Full time

    Benefits: Medical/Dental (100% employer-paid): RRSP plan(Note: The position is subject to the terms and conditions of a collective agreement between Unifor and Discovery Centre)Position SummaryThe Science Educator develops and delivers creative programming for classrooms and informal settings across the province and for online learners through a variety of...


  • Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    DI Technical Assistant - Diagnostic ImagingReq ID: 198455Location: Central Zone, Cobequid Community Health CentreDepartment: DI GENERAL RADIOGRAPHY-CCHType of Employment: Casual Hourly PT short-assignment (50%)Posting Closing Date: 6-Mar-25Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also...


  • Halifax, Nova Scotia, Canada Universal Realty Group. Full time

    Universal Realty Group is a leading property management company in Halifax, known for quality apartments in great locations, top-tier commercial leasing services and the landmark Lord Nelson Hotel & Suites.We are currently seeking a qualified Purchasing Manager to join our team.Universal Realty Group fosters a vibrant workplace culture that thrives on...


  • Halifax, Nova Scotia, Canada CareerArc Full time

    OverviewPaladin Security: Making the World a Safer and Friendlier Place because we CAREDo you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm...


  • Halifax, Nova Scotia, Canada Boston Pizza International, Inc. (Calgary) Full time

    Front of House (FOH) ManagerA Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the restaurant's daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the...


  • Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Wellness Navigator - Nova Scotia Sisterhood - Primary Health Care (Designated)Req ID: 197232Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEIIDepartment: PHC CZ DSE Sisterhood InitiativeType of Employment: Permanent Hourly FT (100%) x 1Posting Closing Date: 27-Mar-25Nova Scotia Health is the largest provider of health services in Nova...


  • Halifax, Nova Scotia, Canada strategicrisks Full time

    SRS Managers (Canada) Limited, a fast-growing privately-owned insurance services company, is currently seeking a Treasury Specialist for our Halifax office to provide superb Treasury and Cash Management Services to our colleagues in Bermuda and the Cayman Islands.SRS provides consulting, accounting, and management services to insurance companies,...