Service Delivery Manager at CBRE
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Key Responsibilities
• Supervise and train employees, conducting performance evaluations
• Manage daily team activities and establish effective work schedules
• Resolve technical issues with a variety of software packages
• Lead incident response and communicate effectively with stakeholders
• Own and manage the full ticket lifecycle across clients
Requirements:
• Bachelor’s Degree with 3-5 years of experience
• ITIL certification preferred
• Proficient in Microsoft Office products
• Experience with ticketing platforms like ServiceNow
• Strong client communication and leadership skills Embrace a leadership role focused on operational excellence and client satisfaction at CBRE.
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