Technical Support Engineer, Low Frequency Electromagnetics

You Are:

You are a passionate problem-solver with a solid foundation in electromagnetics and a drive to help others succeed. You thrive in collaborative environments and possess the curiosity and adaptability to master evolving simulation technologies. Your strong communication skills enable you to translate complex technical concepts into clear, actionable solutions for customers. You’re energized by challenges, eager to learn, and motivated to contribute to a positive, customer-focused team culture. Your attention to detail and organizational prowess ensure that you manage multiple tasks effectively and consistently deliver high-quality results. You understand the importance of listening to customer feedback and are committed to continuous improvement—for yourself, your team, and the products you support. You value diversity and inclusivity, recognizing that varied perspectives fuel innovation and success. Whether you’re supporting a customer through a technical hurdle or collaborating with colleagues on product enhancements, you approach every task with empathy, integrity, and a relentless focus on excellence. If you’re looking to grow your career in a dynamic, supportive environment that values your unique strengths and ambitions, Synopsys is the place for you.

What You’ll Be Doing:

- Provide expert technical post-sales support for customers and channel partners using Ansys Electronics and Electromagnetics products, focusing on low frequency applications.

- Utilize Ansys Innovation Space, AnsysGPT, and other AI-driven platforms to deliver timely and accurate solutions to customer challenges.

- Apply your engineering expertise to troubleshoot, diagnose, and resolve a wide variety of simulation-related issues.

- Adhere to established support processes to ensure a high standard of customer service and satisfaction.

- Develop specialized technical knowledge in one or more simulation domains and serve as a go-to resource for your team and customers.

- Collect and communicate customer feedback, file defect reports, verify fixes, and participate in field testing of new software releases to ensure product quality and relevance.

- Contribute to team and company-wide strategic initiatives aimed at enhancing customer experience and product offerings.

The Impact You Will Have:

- Empower customers to integrate Ansys software seamlessly into their engineering design workflows, accelerating innovation and product development.

- Enhance customer satisfaction and retention through prompt, effective technical support and personalized guidance.

- Drive continuous improvement of Ansys products by relaying user feedback and participating in product testing and validation.

- Help maintain Synopsys’s reputation as a trusted industry leader in engineering simulation and electronic design automation.

- Expand your own technical expertise and contribute to the collective knowledge of the Customer Excellence team.

- Support strategic business growth by enabling customers to achieve their design and simulation objectives efficiently.

What You’ll Need:

- Bachelor’s degree (BE/BS) in Electromagnetics Engineering or a related field; MSEE preferred.

- Experience with low frequency tools, such as Maxwell, and familiarity with Ansys Electronics or Electromagnetics products.

- Logical, analytical problem-solving skills with the ability to diagnose and resolve complex technical issues.

- Strong organizational and time management skills, demonstrating a sense of urgency and attention to detail.

- Fluency in English, with excellent interpersonal and written communication abilities.

- Experience with commercial CAE or CAD software packages is a plus.

- Willingness to travel domestically up to 10% of the time.

Who You Are:

- A proactive and resourceful team player who thrives in diverse, collaborative environments.

- Customer-focused with a genuine desire to help others overcome technical challenges and achieve success.

- Adaptable and open to learning new technologies, tools, and methodologies.

- Organized, reliable, and capable of managing multiple priorities with minimal supervision.

- Effective communicator who can clearly explain technical concepts to users of varying expertise levels.

- Driven by curiosity, integrity, and a commitment to excellence.

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