Care Team Coordinator- St. Thomas

2 weeks ago

St Thomas, Ontario, Canada Closing the Gap Healthcare Full time
Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

We are seeking a passionate and dedicated Care Team Coordinator to join your team. In this role, you will coordinate and schedule home and community visits, communicate with our healthcare providers, ensuring seamless service delivery while providing empathetic support to the clients and providers. Your administrative skills will help keep our operations organized and efficient.

This is a 12 month fixed term contract (Maternity Leave Coverage).

What you will be doing?

- Assist and interact with clients, delivering exceptional customer service and support.
- Present information about CTG programs and services to clients to promote service engagement and support sales efforts.
- Schedule visits and manage communication between clients and providers, ensuring timely and effective service.
- Accurately and efficiently assessing customer requests and addressing them immediately or escalates as appropriate.
- Keep track of all client interactions, schedules, and relevant documentation to maintain a smooth workflow.
- Work closely with an experienced leadership team, benefiting from their guidance and direction as you grow in your role.

Skills needed for success:

- Exceptional communication and interpersonal skills.
- Prior experience in Customer Service, preferably in the Healthcare industry.
- A passion for customer service and a desire to grow within the healthcare industry.
- Commitment to always ensuring the confidentiality and privacy of client information.
- Organized with precise attention to detail and efficiency in data entry.
- Knowledge of Medical terminology is an asset.
- A diploma from a Community College in Communication, Business Administration, Office Administration, or Medical.
- Office Administration and/or Grade 12 Diploma with related experience.

What you can expect:

As a member of Closing the Gap Healthcare's Team Made for Caring, you can expect:

- Competitive total compensation package.
- Group benefits including medical and dental.
- Generous Vacation package.
- In depth training and orientation to set you up for success.
- A culture of performance recognition and appreciation.
- A commitment to excellence.

Who we are:

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization. We are A Team Made for Caring dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

The Not so Fine Print:

We are excited you are considering applying to become a valued member of our "Team Made for Caring". This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as unvaccinated team members put themselves, co-workers, their clients, their client's families, and CTG's communities at unnecessary risk.

Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at jobs@closingthegap.ca at your earliest convenience.

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