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Junior Customer Success Manager, Specialized Product Delivery
1 month ago
Apply locations: Toronto, Canada
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: R-242093
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible.
Title and Summary
Junior Customer Success Manager, Specialized Product Delivery
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
All About Us
The Client Service team is a key differentiator for Mastercard, providing the innovative services that help our customers grow. This agile team is responsible for end-to-end solutions for a diverse global customer base.
All About the Role
Make an Impact as a Junior Customer Success Manager, Specialized Product Delivery (SPD), Advisors & Consulting Services:
1. Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions.
2. Project managing the delivery of new and complex products and solutions to our customers.
3. Partnering with our product and sales teams to ensure clear communication to our customers.
4. Acting as the knowledge expert on products and solutions and the most effective means of implementations.
5. Supporting data enablement and data insights related efforts to help customers leverage data for strategic decision-making.
6. Conduct product demonstrations, develop and deliver training sessions, and host webinars.
7. Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions.
8. Understand assigned delivery projects to ensure contractual objectives and delivery on-time goals are met.
9. Analyze data from product delivery projects and report on performance relative to success metrics.
10. Develop and maintain strong working relationships with partners in other business functions in Product and Technology.
11. Research and deliver solutions for complex problems and respond to inquiries on troubleshooting queries for customers.
All About You
- Experience in delivery of SaaS solutions or data products.
- Proven experience working in Customer Delivery or Consulting fostering strong customer engagement.
- Customer success mindset focused on delivering scalable solutions.
- Proven ability to work with both business and technology stakeholders.
- Exceptional analytical and quantitative problem-solving skills.
- Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork.
All About Your Education & Skills
- Bachelor's degree or equivalent qualification.
- Fluent local office language and English required; other languages desirable.
- Proficiency in using data analytics software (e.g., Python, R, SQL, SAS).
- Advanced Word, Excel, and PowerPoint skills required.
Toronto Base Salary Range: 78,000-129,000 CAD
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security.
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