Customer Service Team Lead

1 week ago

Cape Breton, Canada Bass Pro Shops Full time

Summary: Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day‑to‑day operation of a retail store department.

Responsibilities

- Provide supervision and leadership to the team members of the department, in partnership with the manager

- Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution

- Foster the growth and development of team members by training various standard operating procedures and processes

- Ensure team members follow all standard operating procedures and system processes, following up to provide correction and guidance when needed, and reporting violations to the manager

- Perform administrative tasks related to their assigned department

- Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis

- Promote company programs to team members and customers

- Maintain visual presentation standards including in-store signage, merchandise recovery/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed

- Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope

- Assist in other areas of the store when business needs dictate

Qualifications

- Two or more years of supervisory experience in a sales or service environment is preferred

- Open availability – this position will be required to work store opening and closing shifts, as well as on weekends

- High school diploma or equivalent is preferred

- Ability to evaluate customers’ needs and make recommendations based on needs

- Ability to provide superior customer service and exceed customers’ expectations

- Ability to use good judgment and logic

- Experience in a related field or outdoor lifestyle

- Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Benefits

- Enjoy discounts on retail merchandise, our restaurants, world‑class resorts and conservation attractions

- Fun work environment

- Competitive wages

- Excellent benefits

- Unlimited career advancement opportunities

- Bass Pro Cares Fund

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

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