Manager, Operations – Print and Insertion

Manager, Operations – Print and Insertion

Job Description

Posted Wednesday, June 4, 2025 at 4:00 AM | Expires Thursday, June 26, 2025 at 3:59 AM

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know
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Manages people and operations of Print and Insertion team at the Montreal in order to deliver on business goals including financials, employee engagement, etc. The role is also responsible for managing resources, identifying process improvements and fostering a collaborative work environment to ensure alignment, and optimize effectiveness, efficiency and service delivery within scope, schedule and cost.

This role is onsite and while primarily Monday to Friday, does require the flexibility to work off-shifts to match up with the people within the group (i.e. some evenings and weekends on occasion).

This role requires the candidate to be fluent in both French and English.

About The Role:

- Provide strong people management and administrative leadership to ensure team performance and engagement.
- Oversee Print and Insertion operations to achieve business, financial, and workforce targets aligned with Symcor’s strategic objectives.
- Ensure service level agreements (SLAs), client satisfaction (CSAT), and operational deliverables are consistently met or exceeded.
- Collaborate cross-functionally to manage workflows, allocate resources, address issues, and support client change initiatives.
- Maintain compliance with risk, privacy, security, and business continuity standards by implementing and validating appropriate controls.
- Drive workforce planning, including organizational structure, staffing needs, training, and succession planning.
- Champion a culture of continuous improvement by identifying, implementing, and mentoring process enhancements across the team.
- Ensure all client jobs are completed with accuracy and timeliness , in accordance with strict quality standards and deadlines.
- Promote health, safety, and professional development, influencing a positive, performance-driven work environment .

Requirements:

Education:

- Post Secondary Education and/or equivalent years of relevant operational leadership experience

Experience:

- 5+ years of experience in people management, including managing other people managers.
- Proven experience in a large enterprise or production-based operations environment is an asset.
- Exposure to health and safety compliance is a plus.

Skills:

- Strong administrative and advanced MS Office and computer skills.
- Demonstrated ability to lead, engage, and develop high-performing teams.
- Solid understanding of service delivery, client requirements, and internal policies/procedures.

What’s In It For You

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products,services,and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achievingsuccessthat is mutual.

- A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Opportunities to do challenging work and progressively take on greater accountabilities for growth.
- We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.

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