Clinical Quality Coordinator
2 weeks ago
The Chief Nursing and Clinical Officer (CNO) is seeking a 1 year interim Clinical/Quality Coordinator to support the operations of the national portfolio. The CNO's national portfolio includes enterprise-wide Quality, Risk, Privacy, Clinical Practice, Patient Safety, Patient Experience, Health Information and Clinical Informatics.
This role requires attention to detail, solid organizational skills, and the ability to meet deadlines, ensuring the CNO is set up for success. The individual in this role must understand business priorities, proactively anticipate needs, and drive improvements to build capacity for the CNO and the management team.
The role will provide a wide range of senior level support, including scheduling meetings, coordinating logistics and refreshments, assisting in the planning of onsite team events, preparation of meeting minutes, presentations, and correspondence, and maintaining files in SharePoint. This role is responsible for managing and maintaining the Clinical Quality Response Team tracking and reporting system.
The incumbent must be an organized individual who can think two steps ahead to keep the team well organized while ensuring deliverables are met. They must be passionate about providing excellent customer service and collaborating with internal and external stakeholders.
A high level of integrity and discretion in handling confidential information, as well as professionalism when dealing with internal and external stakeholders, is critical. The successful candidate will possess the ability to complete complex tasks autonomously, react with appropriate urgency, and take effective action.
Areas Of Responsibility
1.Portfolio Operations
1. Manages the Clinical/Quality Response Team (CQRT) system, provides first level contact via email, triages inquiries to the appropriate team members, tracks for timeliness of completion, follows up on outstanding items, and provides data analysis and reports to CNO and management team members on an ongoing basis. Data is presented at the Monthly Department Meeting.
2. Supports in keeping the Portfolio's Policy & Procedures up to date and tracks outstanding management areas, escalating as required.
3. Manages the French Translation process for the portfolio.
4. Supports the Clinical Management Orientation (CMO) process by sending welcome packages to new managers, tracking training completion, adding managers to relevant distribution lists/education calls, and providing certificates of completion.
5. Facilitates CQ-HIP Education Calls process by obtaining proposed agenda items, getting approval from CNO, and preparing the slide deck.
6. Coordinates the Monthly Department Meeting.
7. Runs reports for Clinical Education Completion, such as but not limited to; Dementia eLearning, Independent Double Check for High-Alert Medication Administration, CMO 1 & CMO 2.
8. Responsible for the participant registration and tracking of INS Infusion and Vascular Access Program (IVAP).
9. Coordinates LEAP education through Pallium, recruits/registers participants and tracks completion.
10. Maintains distribution lists on behalf of CQ-HIP team.
11. Assists with onboarding of team members.
12. Responsible for sending all communications/education sessions on behalf of Team CQ-HIP & CNO.
13. Supports with survey creation and reporting.
2.Administration Duties
1. Act as a liaison for the CNO and assist with reports, presentations, and communication preparations for format, content, grammar, and spelling.
2. Manage complex calendar, scheduling, and logistics to support the CNO and coordinate team meetings, clinical, quality & education offerings, orientation, special projects, and other meetings/workshops.
3. Organize, execute, and support management team activities (management team meetings, all staff meeting agendas, reports, products, enterprise-wide meetings, off-sites, catering, and team social events).
4. Track and help drive completion of key deliverables, meeting action items, and follow up on outstanding items.
5. Provide ongoing support to the CNO's external business associates, clients, provincial and national committees.
6. Renew CNO's memberships and subscriptions.
7. Manage travel schedules, book travel & hotel arrangements as requested.
8. Responsible for collecting mail sent to head office for Team CQ-HIP members and filing in CNO's office.
9. Manage Organizational Chart for portfolio.
10. Other duties as assigned.
Requirements
- College Diploma in Business Administration, or an acceptable combination of education and progressively responsible experience.
- Direct work experience in a Coordinator capacity in a healthcare environment is an asset.
- Superior hands-on experience with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook.
- Experience in documentation management systems and client relationship systems would be an asset.
- Able to write and format moderately complex correspondence, including memos and letters.
- Excellent writing skills, including proper spelling, grammar, and punctuation.
- Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision.
- High level of sound and independent judgment, reasoning, and discretion.
- Ability to interpret and implement company policies and procedures.
- Professional, responsive, and positive work attitude is essential.
- Resourcefulness and flexibility.
- Previous experience in handling confidential or sensitive information; knowledge of applicable healthcare standards and data privacy laws.
- Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.
- Able to maintain filing systems and databases.
- Meticulous records maintenance skills.
- Superior telephone manners and strong interpersonal skills.
- Strong verbal skills to communicate with all levels of the executive team.
- Strong customer service orientation.
REPORTING RELATIONSHIPS
The Clinical/Quality Coordinator reports directly to the CNO.
Duration
This is a temporary position with a duration of 12 months.
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