RECEPTIONIST
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Location:
London Department: Front of House Reporting to: Reception Manager / Assistant Manager / FOH Manager Tasks/Responsibilities
- Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
- Having a full understanding of the LQA Standards
- Answer calls in a polite and professional manner following LQA Standards and SOPs
- Be completely knowledgeable of our product, and timings for our outlets and services
- Handling cash and foreign currency exchange.
- Handle guests’ complaints or problems in a polite and helpful manner or elevate to a superior if required
- Offer guests information about the Hotel outlets, their opening, closing times and products on offer
- Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
- Monitor general inbox on each shift and response to guest query
- Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
- Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
- Ensure the reception area is keep clean and tidy at all times
- Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests Job Requirements
- Proactive in approach with self-driven attitude
- Excellent spoken and written English
- Excellent Social and Communication skills
- Well-presented and groomed
- An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
- Experience with Opera Cloud in a 5-star luxury environment
- Creative thinking
- Ability to speak another language Thank you We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.
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