Technical Support Analyst

4 weeks ago

Canada Insight Global Full time

Technical Support Analyst

12 month contract - converts permanent

Remote - CANADA

Rate: $35-40/hr

Required Skills & Experience

• Knowledge of troubleshooting Windows Operating Systems and WKS

• Basic knowledge of TCP/IP network operation

• Basic Knowledge of Active Directory operation and troubleshooting

• 2 year Diploma program in Information Technology or or Bachelors Degree in Computer Science or equivalent experience

• Very strong customer service ability and communication skills.

Nice to Have Skills & Experience

• Windows command line, Powershell proficiency

• Windows server experience

• Detailed knowledge of TCP/IP and OSI model

• CCNA – Cisco Certified Network Associate

• Experience working in a Support Center

• Proficiency in Troubleshooting Active Directory

• Experience providing technical support in a collaborative environment.

• LINUX experience

• Programming/coding experience

Job Description

To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.

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