Computer Support Technician

4 weeks ago

London, Ontario, Canada Fanshawe College Full time
Computer Support Technician

Apply remote type: Hybrid

Locations: London, ON

Time type: Full time

Posted on: Posted 7 Days Ago

Job requisition id: JR00593

If you are a current Fanshawe College employee, please apply to jobs directly through Workday. Do not apply on the external career page.

Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Posting Closing Date: January 17, 2025

Campus Location: London, ON

Department: TSA1 Academic Technical Support Services

Employment Group: Support

Pay Details: $31.05

Worker Sub-Type: Regular

Time Type: Full time

Remote Type: Hybrid

Contract End Date:

Hours of Work per Week: 35

Job Description:

Note: The internal posting has now closed. This job posting is now accepting applications from all qualified applicants.

Payband: This position is paid at Payband F.

Hours: Evening Shift, Monday to Friday 12 p.m. - 8 p.m.; This position is subject to averaging of hours and will require on-site presence.

Duties: Under the general supervision of the Director, Academic Technical Support Services, and with guidance from lead technical support coordinators, the incumbent provides high-quality customer service by carrying out a variety of assigned technical support tasks involving College and student technology devices. Typical activities include: set-up, configuration and testing of computers, laptops and related equipment; on-site or remote troubleshooting and resolution of hardware and software problems; assisting computer support technologists and coordinators in the implementation of computer/network cyclical and ad hoc work and projects, and responding by phone, online or in-person to client requests for technical advice and service/support.

Qualifications:

- Post-secondary 2-year diploma in a computer-related discipline with an emphasis on the diagnosis and resolution of hardware and software issues
- Minimum 2 years' experience in computers and other associated technology devices
- The experience and expertise needs to cover: a) The diagnosis, troubleshooting and installation of PC/ MAC and other technology platforms; b) The deployment and installation of application software; c) The troubleshooting of both hardware and software, including testing methodology and procedures
- An equivalent combination of education and experience may be considered
- Valid G Drivers License
- Access to a reliable vehicle
- Demonstrated strong organizational skills and attention to detail
- Demonstrated ability to work independently and as a team
- Demonstrated excellent verbal and written communication skills

Educational Credentials: While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion: Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation: Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant's accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement: Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

A place where you belong: Embark on a fulfilling career journey with us We're more than a job; at Fanshawe College you become part of a community that values your growth. We are dedicated to nurturing your success with exceptional resources, technology, and professional development.

Professional Development: Education is at the heart of the Fanshawe experience for both students and employees. Organizational Development and Learning provides professional development and training opportunities for employees to grow and develop new skills.

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