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Digital Operations Specialist and In-Store Training

4 weeks ago

Ottawa, Ontario, Canada RONA Full time

Temporary position for a duration of 9 months. At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You've got the talent? We've got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you're looking to do what you love, we could be a perfect match. Our expectations The successful candidate will be responsible for training and coordinating stores in a sector on new digital platforms and operating procedures. Implement programs and processes in collaboration with in-store management teams to improve sales and online shopping experience. Your role Provide training in your sector with regard to digital operations (e.g. picking, sending and remitting orders) Greeting customers warmly and providing good customer service Assess customer needs and provide informed, expert advice on digital services and operations to the store and management teams. Present and demonstrate the different digital platforms to the store teams, emphasizing their positive features, and their benefits for our customers. Analyze performance indicators related to digital operations and participate in the achievement of objectives for your sector Stay informed of new digital developments at Rona and their technical applications Support an in-store support committee for your sector Promote a collaborative work environment by actively participating in in-store recognition programs. Work in accordance with store health and safety and loss prevention policies and procedures Any other related tasks that ensure the smooth running of digital operations The qualifications we are looking for Excellent customer service skills Ability to build trusting relationships with others Experience and willingness to mentor and coach others Analytical and troubleshooting skills to solve complex problems; Creative problem-solving Proven knowledge of the MS Office software suite (Word, Excel, Access, Outlook) Ability to manage change well and stay positive in the face of change Ability to address large teams, communicate information, and listen effectively Experience in creating and maintaining a safety culture Be available to work variable hours and work overtime as required Be available to travel within your territory, hold a valid driver's license. Any combination of education and relevant work experience will be considered By joining the RONA family, you'll enjoy many benefits, such as: Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations) Benefits: retirement savings plan, annual bonuses, student incentive program, etc. Career growth opportunities within the company An inclusive and safe working environment Promotion of work-life balance An employer that's involved in the community And much more If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. Une cafétéria avec un menu de qualité cuisiné par un chef dédié, des options santé, ainsi que des stations de café Brûleries FARO et Tim Hortons Des rabais exclusifs aux employé(e)s, en plus d'un rabais de 10 % en magasin (dans toutes les enseignes de RONA) Des avantages sociaux : régime de retraite, primes annuelles, programme d'encouragement aux études, etc. Des bornes de recharge pour voitures électriques La possibilité d'évoluer au sein de l'organisation Un environnement de travail inclusif et sécuritaire Une sensibilité à l'équilibre travail-vie personnelle Un employeur engagé dans sa communauté Et plus encore RONA est déterminée à encourager la diversité et l'inclusion. Nous étudions la demande d'emploi de l'ensemble des candidat(e)s qualifié(e)s, sans égard à leur race, couleur, religion, orientation sexuelle, genre, nationalité d'origine, âge, handicap ou tout autre statut protégé.