Sr. Product Manager
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- Define user needs and identify gaps, features enhancements and opportunities to grow the business
- Define creative, high-quality, simple product roadmaps based on team strategy and vision.
- Develop and maintain a deep understanding of the market landscape, customer needs, and competitive dynamics in Canada across English and French locales.
- Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application.
- Translate strategic vision into actionable plans and lead cross-functional teams to execute on priority initiatives.
- Own the end-to-end customer experience for Alexa Canada across Echo, FireTV, and additional endpoints.
- Track launches through every step—from experience review and packaging approval, to beta testing, leadership presentations, and customer launch.
- Manage prioritization and trade-offs among customer experience, performance and operational support load.
- Continuous monitor customer experience performance, identify gaps and improvement areas and build improvement plan.
- Work closely with engineering teams and program management to deliver products to the market.
- Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
- Définir les besoins des utilisateurs et identifier les lacunes, les améliorations de fonctionnalités et les opportunités de croissance de l'entreprise.
- Définir des feuilles de route produit créatives, de haute qualité et simples, basées sur la stratégie et la vision de l'équipe.
- Développer et maintenir une compréhension approfondie du marché, des besoins des clients et de la dynamique concurrentielle au Canada, tant pour les marchés anglophones que francophones.
- Élaborer des exigences commerciales détaillées et précises ainsi que des témoignages utilisateurs pouvant servir à créer les spécifications produit et l'architecture de chaque produit et application.
- Traduire la vision stratégique en plans d'action concrets et diriger des équipes interfonctionnelles pour exécuter les initiatives prioritaires.
- Être responsable de l'expérience client de bout en bout pour Alexa Canada sur Echo, FireTV et les points d'accès supplémentaires.
- Suivre les lancements à chaque étape — de la revue d'expérience et l'approbation de l'emballage, aux tests bêta, présentations à la direction et lancement client.
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