Technical Product Support Specialist

21 hours ago

Kelowna, Canada Motivewave Full time

The Technical Product Support Specialist role is the firstline of customer support for our MotiveWave trading platform.Knowledge of trading, excellent computer skills, problem-solvingskills, attention to detail and superior communication skills areessential. The successful candidate must already live in theKelowna, BC area, have trading experience and exhibit an abilityto work in a self-motivated environment while maintaining aprofessional "customer first" attitude. Duties and Responsibilities: - Respond to incoming customer calls and emails regardinghow to use the software - Troubleshoot customer issues with the software anddetermine solutions - Provide software support to customers via email, phoneand/or skype, or screen-sharing - Become a product expert on the trading software toprovide technically accurate solutions to users - Replicate, document and submit any reported defects fromcustomers to the development team - Maintain and update the feature request database and bugdatabase - Test new versions of the software before public release - Assist in the production of training materials, userguides, video tutorials, webinars and other documentation - Perform other duties as assigned by management Job Type / Category This position is a full-time permanent position located inKelowna, BC with benefits after 3 months. Hours for this position are Monday to Friday from 8:30am to4:30pm. We offer a business casual environment. Salary will bebased on experience. Required Education, Skills and Qualifications The ideal candidate will have: - Keen interest and experience in trading the financialmarkets - Excellent written and verbal communication skills - must be fluent in English - Excellent problem-solving skills - Working knowledge of all major Windows operating systems - Working knowledge of Mac and Linux operating systemswould be an asset - Ability to deal with people in a professional, courteousand friendly manner while exceeding customer expectations - Ability to troubleshoot and diagnose problems over thephone, by email, and via screen-sharing - Ability to learn quickly and be self-motivated - Attention to detail and effective time management andorganizational skills - Good online presentation skills for webinars and videotutorials - Knowledge of Skype, Snagit, screen-sharing software andCamtasia Studio would be an asset - Previous technical support call center experience wouldbe highly valued Company Profile MotiveWave Software is a well-established small,privately-held software company in the financial tradingindustry, located in Kelowna, BC. Location Kelowna, BC Department Technical Support Employment Type Full Time Entry-level Compensation $40,000 - $52,000 APPLY Applicants should email their resume and cover letter with salaryexpectations to sales@motivewave.com . We are interested in every qualified candidate who isliving in the Kelowna, BC area and eligible to work in BritishColumbia, Canada. We are not able to sponsor visas. We're lookingforward to hearing from you We thank all applicants for their interest, however onlythose candidates selected for an interview will be contacted. #J-18808-Ljbffr

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