Associate Reference Material
3 weeks ago
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Consumer and Small Business team, you'll work across a portfolio of brands and solutions. From Bell's best networks for the home, the office, and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile, we meet the connectivity needs of all customer segments in Canada.
As a key member of the Offer Execution team, this position is responsible for the execution and building of various retention offers in NBA. Working closely with the pricing, strategy, and business intelligence teams, you will be responsible for the accuracy of offers and speed in execution of offer builds that will insulate our customers and reduce churn. Drive process reengineering to refine processes and minimize time to execute offers.
Our ultimate goal is to create loyalty and a positive experience for our customers. If you are someone with passion, fresh ideas, and an ability to work under pressure with accuracy and speed, you may be the right person to join our team.
Job Duties / Accountabilities
- Ownership of the overall offer builds in various systems including BM, BRS, and XLOB.
- End-to-end offer execution across all systems with speed and accuracy.
- Develop and refresh frequent campaigns executed for retention in coordination with the pricing team. Coordinate with multiple cross-functional teams to launch in tight timelines.
- Testing of offers once built to ensure accurate outcomes of offer recommendations following the right customer paths.
- Build logics which ensure all possible permutations are captured.
- Responsible for problem resolution and investigation through troubleshooting with multiple IT, marketing, and BI teams.
- Work closely with pricing, BI, IT, and channel to ensure a seamless customer experience.
- Maintenance, reporting, and ongoing checks for cleanup of existing offers.
- Proactive in developing new campaigns and investigations.
- Quick learner with problem-solving experience and attention to detail.
- Excellent interpersonal skills and the ability to work well within teams and cross-functional teams.
- Ability to effectively communicate with all cross-functional teams.
- Superb organization and planning skills – Multi-task and prioritization ability.
- MS Excel intermediate (Pivots and VLOOKUP).
- MS Word and MS PowerPoint basic.
- Energetic self-starter who thrives in a fast-paced environment.
- Ability to work independently, organized and self-disciplined.
- Self-motivated team player with strong work ethics.
Preferred Qualifications / Competencies
- Strong organizational and time management skills to meet deadlines & handle changing priorities.
- Experience in a call center environment.
- Undergraduate Degree in Business or Commerce.
- Telecom experience considered an asset.
Working Conditions
- Working Hours: Monday to Friday, 9 pm to 5 pm.
- Work Hours: 37.5 hours per week.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 03/17/2025
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision, and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access to exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected, and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.
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