Parks Information Officers and Lead Information Officer

Parks Information Officers and Lead Information Officer

Job Information

- Job Title: Parks Information Officers and Lead Information Officer
- Job Requisition ID: 78405
- Ministry: Forestry and Parks
- Location: Slave Lake District, North Region: Marten River Campground, Lesser Slave Lake Provincial Park, Hilliard’s Bay Campground, Hilliard’s Bay Provincial Park
- Full or Part-Time: Full-Time
- Hours of Work: 40 hours per week
- Permanent/Temporary: Temporary – Wage, Seasonal
- Scope: Open Competition
- Closing Date: Open Until Suitable Candidate Found
- Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3)
- Salary:

- Administrative Support 2 (AS2) 40 hrs/ week: $23.79 – $26.76 per hour

- Administrative Support 3 (AS3) 40 hrs/ week: $23.28 – $29.46 per hour

- Benefits:

- 11.6% in lieu of benefits and vacation leave

- 5.6% of regular wage earnings instead of paid holidays

- 6% of regular wage earnings instead of annual vacation pay

- Shift premium pay: $3.25 per hour for weekends/holidays; $2.75 per hour for evenings

Information Officer (AS2) Responsibilities

- Administrative Duties:

- Record safety, accident, wildlife occurrences; maintain lost and found records.

- Assist in distribution of information materials.

- Maintain knowledge of recreational and tourist opportunities to respond to inquiries.

- Business Operations:

- Use AspiraOne to register campers, process changes, cancellations, check‑outs, payments.

- Operate cash register, point‑of‑sale machine; ensure accurate cash balances.

- Maintain building security, opening/closing procedures, facility cleanliness.

- Conduct retail sales of concession items, firewood, rentals.

- Manage inventory and restock merchandise.

- Reconcile daily revenue and record in Excel.

- Customer Service & Communication:

- Greet and welcome visitors; provide accurate, concise information on park facilities, services, and regulations.

- Handle customer complaints, emergencies, and referrals appropriately.

- Collaborate with park programs and other staff (Rangers, Conservation Officers, Maintenance).

- Identify and report system or equipment issues.

- Develop detailed knowledge of park areas and programs.

Lead Information Officer (AS3) Responsibilities

- Administrative & Supervisory Tasks:

- Coordinate day‑to‑day tasks of IO team; ensure procedures followed.

- Support IOs via check‑ins, training, performance reviews.

- Coordinate IO schedules.

- Place inventory orders for booth and store.

- Support distribution of information materials.

- Manage revenue tracking, reconciliation, and reporting.

- Leadership:

- Communicate effectively with visitors and staff.
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- Provide front‑line customer service and leadership.

- Assist in troubleshooting, cash handling, inventory control.

Qualifications

- Information Officer (AS2):

- High school diploma.

- One year of experience per year of education for equivalency.

- English language proficiency.

- Available for weekend and evening shifts during season.

- Valid Alberta Class 5 driver’s licence.

- Criminal Record Check.

- Standard First Aid & CPR certification.

- Strong computer skills (Microsoft Office).

- Lead Information Officer (AS3):

- High school diploma and one year retail, supervisory, or leadership experience.

- Equivalency as above.

- English language proficiency.

- Available for weekend and evening shifts occasionally.

- Strong computer skills.

- Standard First Aid & CPR Level C/AED Certificate.

- Valid Alberta Class 5 licence and minimum 3‑year driver's abstract.

- Criminal Record Check.

- Experience with Shop.AlbertaParks.ca, AspiraOne (asset).

- Previous supervisory or leadership experience.

Additional Competencies

- Agility – adapt to changing priorities.
- Drive for Results – champion innovation and high standards.
- Develop Self and Others – continuous learning and shared environment.
- Build Collaborative Environments – promote collaboration and open dialogue.
- Systems Thinking – understand role within larger work environment.
- Creative Problem Solving – assess options and apply communication skills.

Terms of Employment

- Seasonal contract May 2026 – September 2026.
- 40‑hour work week; evening and weekend required with premium.
- Reliable transportation required.
- Work outside in various weather conditions.
- Adherence to Alberta Parks Uniform Policy.
- Support resources available via employee assistance programs.

How to Apply

Applicants must apply online via https://www.alberta.ca/job-application-resources#before and provide clear evidence of qualifications and competencies. Include dates on resume and indicate employment type.

Useful Resources

- Alberta Public Service: https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
- Benefits: https://www.alberta.ca/alberta-public-service-benefits
- Career tools: https://researchapscareers.alberta.ca
- Professional development: https://www.alberta.ca/professional-development-support-directive
- Apply: https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
- Hiring process: https://www.alberta.ca/alberta-public-service-hiring-process.aspx
- Job portal: https://alis.alberta.ca/look-for-work/

Closing Statement

We thank all applicants. Only candidates selected for interview will be contacted. For inquiries, contact Alba Ngjelo at Alba.Ngjelo@gov.ab.ca.

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