Overnight Customer Service Representative, CTVRC

Join Our Team as an Overnight Customer Service Representative (CSR) at CTVRC/EC

Are you passionate about providing excellent customer service in a fast‑paced environment? The Central Toronto Veterinary and Referral & Emergency Clinic (CTVRC/EC) is seeking a dedicated Customer Service Representative (CSR) to be the welcoming face of our clinic and an integral part of our client care team.

Compensation:

- $20 - $22 based on advanced knowledge and experience

- Overnight Premium: $2/hour (7pm-7am)

- Weekend Premium: $2/hour (7am-7pm)

Anticipated Schedule:

- Three 12‑hour shifts, Overnights

- Weekend rotation

About the Role:

As a Client Service Representative, you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests.

What You’ll Do:

- Client Interaction: Greet clients warmly, schedule appointments, and manage check‑ins.

- Administrative Support: Prepare forms and certificates, file and retrieve medical records, and maintain cleanliness of the reception area.

- Billing and Payments: Perform basic invoicing, billing, and account procedures.

- Phone Management: Answer and direct calls through a multi‑phone line system.

- Liaison Work: Coordinate with referring veterinary facilities to request necessary records and information.

- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

What We're Looking For:

- Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.

- Adaptability and Multitasking: In our fast‑paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you’re the problem solver we’re looking for.

- Customer Service Excellence: If you’ve excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

- Attention to Detail: A keen eye for detail is essential. We need someone who can ensure accuracy and consistency in all tasks, whether it’s client communication or administrative responsibilities.

- Fluent English skills (speaking & reading) are required for the role.

About Us:

CTVRC/EC is a premier specialty referral and emergency centre, proudly owned and operated by two Canadian veterinarians. We offer the highest quality care in surgery, internal medicine, oncology, and emergency medicine. Our mission is to lead in the prevention, diagnosis, and treatment of medical and surgical diseases, all while fostering a compassionate environment for our patients, clients, and staff.

Why Join CTVRC/EC?

- Inclusive Workplace: We are committed to creating a diverse, equal‑opportunity workplace and encourage applications from Indigenous peoples, racialized persons, persons with disabilities, women, LGBTQ2S, and others.

- Work‑Life Balance: Our unique rotation schedule offers consistent 10 or 12‑hour shifts, ensuring adequate time off to support your well‑being.

- Team‑Oriented Culture: Enjoy working with a collaborative team where your contributions are valued.

Compensation & Benefits:

- Comprehensive Benefits: Dental, vision, life insurance, extended health care, and access to Employee Assistance Programs.

- Perks: Discounts on premium pet care, paid time off, uniforms provided, and staff appreciation events.

Ready to Make a Difference?

If you have a passion for customer service and want to work in a supportive, dynamic environment where no two days are the same, CTVRC/EC is the perfect place for you. Apply today and join a team that values your skills and contributions

For more information about us, please visit https://www.ctvrc.ca.

CTVRC/EC is an equal opportunity employer.

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