Contract Sales
7 days ago
The role will be based in our Mississauga office.
*****Bilingualism is Strongly Desired – English and French*****
How You'll Make An Impact:
- Reviews every month all agreements coming to expiry and prepares the opportunity renewals in SFDC/CPQ
- Finalizes the new quotes and contract renewals and sends them to the customers, obtains purchase orders and/or payment information and processes them in Salesforce and SAP
- Monitors and follows up on Preventative Maintenance and other pre-paid activities by assigning work orders and coordinating service documentation with customers
- Monitors month-end reports for contracts, billable and pre-paid services, installed product records for new instrument sales including updating warranty and contract information etc.
- Handles incoming service cases and coordinates service calls with Field and Service Center engineers
- Supports Field Service Engineers on urgent spare parts-related inquiries like availability, ETAs for parts orders, returns, transfers etc.
- Routinely uses judgment in resolving issues and making recommendations to improve processes
- Documents new processes and reviews SOPs from time to time
- Generates and provides official documentation required for internal and external audits and participate in these audits
- Assists the Service Admin team on other assigned tasks as required
What You Bring:
- Bilingualism is strongly desired – English and French
- College diploma or university degree
- 3-5 years of experience in Service Sales or Service Administration (experience in the Health Sector preferred)
- Experience with SAP or other ERP systems including SalesForce, CPQ and/or Power Bi is an asset
- Microsoft Word & Excel. Create and manage reports in Excel.
- Efficient problem solver, detail-oriented and well organized
Required Experience:
- Strong experience in Service and Contract Administration
- Excellent oral/written skills in English and French.
- The capacity to function well individually and in a team environment
- Must be autonomous and confident in taking ownership of decisions and projects
- High level of organization
- Ability to handle multiple tasks with prioritization, and manage stressful situations in a fast-paced environment while maintaining professionalism
- In depth knowledge of company specific products an asset
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