Lead Information Officers

Job Information

Job Title: Lead Information Officers

Job Requisition ID: 78696

Ministry: Forestry and Parks

Location: South Region – Southwest Area

Full or Part-Time: Full-Time

Hours of Work: Up to 40 hours per week

Permanent/Temporary: Temporary – Wage, Seasonal

Scope: Open Competition

Closing Date: Open Until Suitable Candidate Found

Classification: Administrative Support 3 (AS3)

Salary: $23.28 - $29.46 per hour based on 40 hours per week (Administrative Support 3)

Employees receive 11.6% in lieu of benefits and vacation leave: 5.6% of regular wage earnings instead of paid holidays, 6% of regular wage earnings instead of annual vacation pay.

Shift premium pay: $3.25 per hour for weekends and holidays, $2.75 per hour for evenings.

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature‑based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information about the Ministry of Forestry and Parks, visit https://www.alberta.ca/forestry-and-parks.

For more information on Park locations visit https://albertaparks.ca.

Responsibilities

- Provide exceptional customer service as the first point of contact for visitors. Greet and welcome them in a friendly, approachable, inclusive and professional manner.

- Maintain and improve knowledge to provide accurate, concise and relevant information, whether in‑person, by telephone or via email, on recreational activities, park facilities, services, park programs, public safety issues, tourism and travel opportunities, directives, policies and regulations.

- Receive, respond and manage all customer service issues, concerns, complaints, emergencies, and other feedback professionally and appropriately; escalating these to other departments, such as park rangers, caretaking, maintenance, visitor engagement, visitor services, or your supervisor, as required.

- Assist and work closely with other departments as required to ensure operational and visitor needs are met; e.g., assist maintenance/caretaking for light shower building cleaning or light campsite garbage removal; assist visitor engagement with program set‑up and teardown.

- Identify and report any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to your supervisor.

- As directed by the Supervisor, assist in the distribution of information‑based communications such as posters, brochures, maps and program advertisements.

- Record and report statistics as directed by your supervisor.

- Become a Park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to provide the public with current information.

- Record and report necessary safety, compliance, accident, or wildlife occurrences.

- Complete all required online, in‑person, and on‑the‑job training.

- Complete all required Occupational Health & Safety inspections.

- Complete personal performance agreements.

Information Officer (AS2)

- Complete business operation tasks on foot at various campgrounds, or at a camp store, booth or Visitor Centre.

- Utilize all functions of the shop.albertaparks.ca system to register campers or program participants, complete check‑in and check‑outs, process campsites registration changes, and process payments or refunds.

- Use ASPIRA software to operate cash register and point of sale machine for retail sales of products and services, which may include firewood, ice, concession items, ice cream, souvenirs, and rentals.

- Ensure daily floats and cashouts are accurate and balanced.

- Monitor building security, complete opening and closing tasks/procedures, perform maintenance inspections for safety and cleanliness of facilities; report any maintenance issues.

- Assist with inventory management and control – restocking of merchandise, brochures, general tidying and informing supervisor of low stock.

Lead Information Officer (AS3)

- Provide ongoing support to AS2 Information Officers (IOs) through regular check‑ins on progress and one‑on‑one training. Assist with input for seasonal performance reviews. Empower IOs to be independent in their roles by setting clear expectations and processes for decision‑making.

- Place orders for booth and store inventory (where applicable) to ensure proper supplies are available prior to busy campground times.

- Provide support for cash and revenue reconciliation.

- Ensure staff maintain and improve knowledge on recreational activities, park facilities, services, tours, public safety issues, tourism and travel opportunities, directives, policies and regulations.

- Support the distribution of information‑based communications such as posters, brochures, program advertisements.

- Ensure staff complete Government of Alberta mandatory online courses.

- Ensure staff complete all SiteDocs training and required inspections.

- Assist supervisors with performance feedback for Performance Agreements.

Please click on this link to view the job description for Lead Information Officer (AS3).

Competencies

Agility: You must be agile to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.

Drive for Results: This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services, and pay attention to detail, be proactive, and demonstrate good work ethics.

Develop Self and Others: You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top‑level customer service; have the willingness to cross‑train for other areas or duties such as occasionally assisting the maintenance staff.

Build Collaborative Environments: You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.

Systems Thinking: This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.

Creative Problem Solving: Occasionally challenges arise, and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem‑solving skills to promptly and professionally address issues.

Qualifications

Required:

- High School Diploma

- One year of combined customer service and supervisory experience.

Equivalency:

- Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience.

Additional requirements:

- Intermediate (Standard) First Aid and CPR Level C + AED.

- Successful candidates must obtain a Criminal Record Check.

- Valid Class 5 Driver’s License (or equivalent) and a current 3‑year Driver’s Abstract (with no more than 6 demerits).

- Current Workplace Hazardous Materials Information System (WHMIS) certificate.

Assets (Skills & Experience)

- Problem‑solving and adaptable.

- Ability to work independently and in a team setting.

- Well‑developed interpersonal and communication skills.

- A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people.

- Outgoing, friendly personality who enjoys and has experience working with public.

- Strong conflict resolution and de‑escalation skills to manage customer complaints and facilitate positive interactions.

- Knowledge of additional local tourism, amenities, cultural and natural history, flora and fauna.

- Good time management skills, ability to pay attention to detail and work well under pressure.

- Previous experience with Parks or the Tourism Industry.

- Experience in retail operations including processing cash and POS payments including till balancing (cash in/out), inventory stocking.

- Proficiency in the Microsoft suite of applications and other computer programs.

- A love of parks and the outdoors, camping and/or nature.

- Ability to speak other languages in addition to the English language.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Terms of Employment

- Seasonal Wage Opportunities: Starting April/May and ending September/October 2026. Exact contract term dependent on location and operational needs.

- All positions require evenings, weekends, and holiday work, as scheduled.

- Vacation requests will be considered but not guaranteed.

Notes

- Those selected for an interview must provide three work‑related references.

- Successful candidates will be required to complete mandatory Government of Alberta training courses.

- Shared rental staff housing may be available, dependent on Park Location. No pets are permitted in Park staff housing.

About Your Work Environment

Working at one of seven locations in the Southern Region, you will find an energetic and fulfilling seasonal position with Alberta Parks.

Park Lake Provincial Park – Located 15 minutes west of Lethbridge, AB. Information Officers work closely with all teams in the Southwest Area to provide Visitor Services in parks including Police Outpost Provincial Park, St. Mary Reservoir Provincial Recreation Area and more. Information Officers welcome guests, provide information, offer visitor support for campground registrations and reservations, and may travel to other parks and campgrounds in the district to do the same. Onsite, fully furnished staff housing may be available upon request.

Chain Lakes Provincial Park – Located in the Black Diamond Area, west of Nanton, AB. Alberta Parks is searching for a Lead Information Officer to base from Chain Lakes Provincial Park but also travel throughout the Southwest Area to welcome guests, provide information, offer visitor support for campground registrations and reservations to visitors. Onsite, fully furnished staff housing is available for rent.

Police Outpost Provincial Park – Located South Cardston, AB in the Southwest Area. The Lead Information Officer works closely with the Park Lake Team to provide Visitor Services in the following parks St. Mary Reservoir Provincial Recreation Area, Payne Lake Provincial Recreation Area, Woolford Provincial Park and more. Information Officers welcome guests, provide information, offer visitor support for campground registrations and reservations, and may travel to other parks and campgrounds in the district to do the same. Onsite, fully furnished staff housing may be available upon request.

Beauvais Lake Provincial Park – Located close to Pincher Creek, AB is searching for Information Officers to operate out of Beauvais Provincial Parks. Staff based in this area also provide Visitor Services in Castle Provincial Park, Chinook Provincial Recreation Area, Lundbreck Falls, Oldman Dam Provincial Recreation Area, Livingstone Falls and more. Information Officers travel within throughout the Southwest to welcome guests, provide information, offer visitor support for campground registrations and reservations to visitors. Onsite, fully furnished staff housing may be available for rent.

Any initial costs associated with obtaining required documents/checks as noted will be the responsibility of the candidate. However, some reimbursements may occur. Interview travel expenses will not be reimbursed. Out‑of‑province applicants can obtain required documents/checks from the province they currently reside in.

Instructions for your Resume

- Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information.

- Indicate whether your work experience was casual, part‑time or full‑time.

- Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight‑hour shifts per week).

What We offer

- Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx

- Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits

- Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca

- Professional learning and development – https://www.alberta.ca/professional-development-support-directive

- Positive workplace culture and work‑life balance.

- Mentorship Programs.

Resources for applicants

- https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx

- https://www.alberta.ca/alberta-public-service-hiring-process.aspx

- https://alis.alberta.ca/look-for-work/

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles for more information.

It is recommended applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Alba Ngjelo at Alba.Ngjelo@gov.ab.ca.

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