Keyholder

Overview

Come Work With Us Join QE Home's passionate retail team and become part of a Canadian company known for comfort, quality, and care. As a Keyholder, you'll be a trusted leader who supports management in creating exceptional shopping experiences while mentoring team members and ensuring smooth daily operations. Your passion for customer service, home décor, and team leadership will help drive store success and create memorable shopping experiences every day.

What You’ll Be Working On

- Assisting the Store Manager and Assistant Manager in leading the team and achieving store objectives.

- Acting as a role model for your team members, providing guidance, training, and support to help them succeed.

- Providing exceptional, personalized service to every customer who walks through the door.

- Maintaining merchandising and visual standards to ensure a clean, welcoming environment.

- Assisting with daily store operations, including opening and closing, restocking, and processing transactions.

- Staying up to date on product features, benefits, and promotions.

- Collaborating with team members to meet sales goals and create a supportive team atmosphere.

- Handling customer concerns and escalations with professionalism and empathy.

The Physical Side of the Role

- Ability to stand for up to 8 hours.

- Ability to lift or carry up to 50 lbs.

- Ability to shift, push, reach, stretch, twist, bend, pull or maneuver weight over 50 lbs to fold, stock and build or display merchandise. In addition, you may be required to change beds including moving a mattress to put on a bed skirt.

- Comfortable climbing ladders for merchandising and stock.

What Will Set You Up for Success

- 2+ years of retail or customer service experience, with demonstrated leadership or supervisory experience preferred.

- Demonstrated ability to handle keys, cash, and store security responsibilities.

- A genuine passion for people, home décor, and helping others find what they love.

- Take personal responsibility for staying current on QE Home’s extensive range of products, ensuring you can confidently share accurate information and recommendations with every customer.

- A clean, professional, and fashion forward appearance that reflects the brand and adheres to the store’s dress code standards.

- Strong communication and interpersonal skills.

- A positive attitude and eagerness to learn.

- Ability to multitask in a dynamic retail environment.

What You’ll Need to Thrive Here

- Comfortable taking charge and making decisions in the absence of management.

- Friendly, approachable, and customer-focused.

- A collaborative spirit and willingness to pitch in where needed.

- Enthusiasm for creating comfortable, stylish living spaces.

- Detail-oriented and dependable.

- Motivated by personal and team success.

- Open availability including days, evenings, weekends, and holidays.

How We Invest in You

- Competitive hourly wage – the final salary may vary based on job-related knowledge, skills and experience.

- Extended health and dental benefits for those working 28+ hours.

- Employee discount program.

- Employee & Family Assistance Program (EFAP).

- Online training program.

- Receive a free set of sheets upon completing our QE Home University training program.

- Referral bonus program (up to $300).

Let’s Grow Together

At QE Home, we welcome unique paths and diverse experiences. If you're excited about this opportunity even if you don’t meet every single requirement, we encourage you to apply. We’re committed to creating an inclusive and accessible hiring process, and we’re here to support you every step of the way.

About QE Home

QE Home is a proudly Canadian company designing beautiful, affordable bedding and home décor since 1992. With over 70 stores nationwide and a growing online presence, we’re passionate about helping our customers and our team feel truly at home.

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