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Computer Help Desk Supervisor

1 month ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time
About Spring Financial Inc.

Founded in 2014, Spring Financial has spent the last decade simplifying lending processes for millions of Canadians. The company offers a wide range of financial solutions to manage various circumstances effectively.

Our Story

As the largest fintech loan originator in Canada with over 80,000 monthly applicants, Spring Financial provides personal lending, credit building, mortgages & savings products, and growing financial services.

Job Title: Computer Help Desk SupervisorJob Summary

Spring Financial is seeking a seasoned Computer Help Desk Supervisor to oversee technical support operations. This role will involve supervising a team of technical support workers, providing front-line assistance, and resolving complex technical problems.

Responsibilities:
  • Supervise a team of technical support workers and train new employees to ensure effective performance.
  • Provide front-line assistance to users through phone, email, or chat, addressing hardware and software issues.
  • Diagnose and resolve technical problems, configure and maintain operating systems, software applications, and hardware.
  • Refer to technical documentation to research and implement solutions, conduct training sessions, and create user-friendly guides for common issues.
  • Support business systems, networks, and internet services, collaborating with other IT teams to resolve complex technical problems.
  • Maintain and organize a log of problems and solutions for use by other technical support personnel.
  • Contribute to the redesign and improvement of applications and software systems.
  • Conduct performance reviews and employee development.
Requirements:
  • At least 2-3 years' experience as a User Support Technician/Help Desk Agent, preferably with experience as a Help Desk Supervisor.
  • 2-3 years of college program or bachelor's degree.
  • Strong proficiency in English, with excellent written and verbal communication abilities.
  • Technical skills include troubleshooting issues, installing software, managing system settings, and resolving errors; familiarity with industry-specific software applications and troubleshooting common issues; ability to diagnose and resolve hardware issues.