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Bilingual Customer Service Representative Student
5 hours ago
JOB DESCRIPTION
Midland Transport is looking for a motivated Summer Student to join our team as a Bilingual Customer Service Representative based at our head office location in Dieppe, NB. We are looking for someone who has the drive to go above and beyond in providing Superior Quality Service for our customers. The successful applicant will be responsible for one call resolution in responding to inquiries from our toll‑free customer service line as well as our website. The position is Monday to Friday day shift for the summer (approximately May 4th - August 28th, depending on your school requirements).
What You Can Expect
- Receive a competitive wage
- Gain excellent customer service experience in a professional corporate environment
- Learn basic knowledge of the transportation industry
- Work in a supportive, dynamic, safe, and rewarding work environment alongside other students and industry leaders
- Free access to over 4000 Skillsoft on demand e‑learning courses as part of our commitment to learning and development
- Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies
- Free parking, an onsite fitness center open 24/7, and an onsite cafeteria
RESPONSIBILITIES
- Respond to incoming customer inquiries (phone and emails) in a professional and timely manner, with a focus on customer satisfaction.
- Identify and resolve client concerns and issues while maintaining Superior Quality Service.
- Enter pickups and deliveries into our transportation systems in a timely and precise manner.
- Coordinate special movement of freight, trace shipments and research adjustments.
- Administrative duties related to customer service.
QUALIFICATIONS
- You are pursuing a post‑secondary degree/diploma and have a good academic standing.
- YOU ARE BILINGUAL (FRENCH AND ENGLISH).
- You have exceptional verbal, written and listening communication skills.
- You have strong attention to details with great organizational and management skills.
- You are able to work effectively and efficiently with both internal and external customers.
- You are a self‑starter, problem solver and can work independently as well as in a team atmosphere.
- You have proficient knowledge of MS Office.
- Previous customer service experience is a definite asset, but not required.
ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and is a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
ABOUT THE TEAM
At Midland, we're not just moving freight - we're building the next generation of transportation. We've been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We're investing in technology to deliver measurable customer‑focused solutions, and we're also committed to sustainability and growth. Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we're proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We're looking for motivated and skilled people who want to contribute to our high‑performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.
Let’s drive success together.
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