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Only 24h Left: Strategic Portfolio Management Administrator
4 weeks ago
Description
Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 31,000 employees working in over 400 locations across 6 continents.
Your Opportunity
As a ServiceNow Strategic Portfolio Management (SPM) administrator, you will be responsible for the administration, configuration, and maintenance of the ServiceNow SPM module. You will work closely with the stakeholders of the SPM solution to analyze business requirements, ensure the platform meets business needs, and supports the strategic objectives of the SPM solution.
Your Key Responsibilities
Technical
1. Analyze and resolve SPM issues by coordinating with appropriate IT teams and SPM stakeholders, if necessary.
2. Escalate problems to the appropriate areas of expertise within Stantec or to the vendor when necessary.
3. Acquire and maintain current knowledge of SPM functionality to provide accurate and relevant solutions to SPM stakeholders.
Administration
1. Maintain configuration and process documentation.
2. Collaborate with the stakeholders to understand business requirements and translate them into design specifications.
3. Conduct unit testing on configuration changes.
4. Work closely with the Stantec ServiceNow platform team to improve the quality of service and resolve issues.
Communications
1. Serve as the first point of contact for end-users through the IT Service Center.
2. Coordinate with senior IT and business stakeholders.
3. Advocate for and enforce Stantec IT practices and standards as they apply to SPM.
Project Management
1. Create regular status reports regarding the current state of SPM operations.
2. Collect enhancement requests and coordinate their implementation.
3. Assist with platform upgrades (conducted by the Stantec ServiceNow platform team).
Qualifications
Your Capabilities and Credentials
1. Project Management or Project Administration related experience.
2. Experience designing, documenting, and rolling out workflows.
3. Experience designing and implementing dashboards and reports.
4. Excellent problem-solving and analytical skills.
5. Ability to work independently and as part of a team.
6. Strong communication and interpersonal skills.
7. Experience with SPM, Project Portfolio Management (PPM), or Application Portfolio Management (APM) tools is a plus.
8. ServiceNow certification and/or Service Now administrator experience is a plus.
Education and Experience
1. Minimum 1 – 2 years of relevant experience.
2. Related education will be an asset.
This description is not a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties, obligations, and activities may be assigned or may be changed at any time with or without notice.
Primary Location: Canada-Alberta-Edmonton
Other Locations: Canada-Saskatchewan-Regina, Canada-Alberta-Calgary, Canada-British Columbia-Vancouver, Canada-Ontario-Toronto, Canada-Nova Scotia-Halifax
Employee Status: Regular
Job Level: Individual Contributor
Travel: No
Schedule: Full-time
Job Posting: Jan 9, 2025, 12:52:51 PM
Req ID: 2500000Q
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